Sales Support Administrator
Fixed Term ContractJob Overview
Inver Energy (‘Inver’) has been supplying fuels across Ireland for almost 40 years.
From our jointly owned terminal in Foynes, we offer a range of fuel products to industrial, commercial, agricultural, domestic, wholesale and retail customers. We also operate over 115 service stations under the Inver and Amber brands, along with 18 convenience stores. Superior customer service, competitive prices, quality fuels and supporting our local community is what drives our business and teams and we always strive to add value to our customers.
Inver Energy is part of the Greenergy Group, a leading waste-based renewables manufacturer and international supplier of road fuels. Our values of Respect, Ownership, Care, and Integrity underpin every interaction we have, whether with colleagues, customers, suppliers, and the communities in which we operate.
Inver Energy is seeking a Sales Support Administrator to join the Retail Fuels team on a 12-month fixed-term basis to cover maternity leave. The Sales Support Administrator will play a key role in ensuring efficient and seamless operations across customer support, fuel card administration, data analysis and compliance. This role also supports the Retail Fuel Team with their day-to day activities. This position requires a proactive, detail-oriented individual with excellent organisational and communication skills to support Inver Energy’s operational excellence
Key Responsibilities
Data Analysis and Reporting:
- Compile and analyse data on fuel sales, daily and weekly.
- Support pricing strategies and monitor retail pricing for various site categories.
- Generate weekly and monthly reports for the retail team.
- Use insights to identify opportunities for improvement and cost savings.
Fuel Card Administration:
- Manage and oversee all aspects of fuel card administration, including issuing, tracking, and resolving customer queries.
- Handle onboarding of new clients to the fuel card system and provide user training as needed.
- Ensure fuel card compliance with company policies and provide timely reporting on usage.
- Collaborate with finance to ensure accurate billing and account reconciliation.
Customer and Site Management:
- Provide administrative support for sales and branding activities.
- Coordinate the onboarding of new sites, including software and hardware setup.
- Manage new and rebrand installations, working closely with marketing and internal teams.
- Address customer service issues promptly, maintaining high satisfaction levels.
Compliance and Documentation:
- Maintain safety and compliance documentation.
- Ensure adherence to regulatory requirements, safety standards, and industry regulations.
- Conduct regular audits to verify compliance with internal and external standards.
Skills, Knowledge and Expertise
- Previous experience in similar role is essential
- Advanced Microsoft Excel skillset required
- Relevant Industry experience is desirable
- Highly organised with excellent attention to detail.
- A proactive problem-solver with a willingness to learn