Associate Data Operations Analyst
Permanent - Full TimeJob Overview
Location - Ho Chi Minh City, Vietnam
Hybrid working - Office based 1 day per week
Hours - 2pm-11pm including 1 hour break
Hybrid working - Office based 1 day per week
Hours - 2pm-11pm including 1 hour break
Why Confluence?
At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.
More about the role & team
🧩 About the Role
We’re building a new global managed services team focused on two integrated compliance products: AccuDelta, a powerful data validation and extraction tool, and Maia, a document generation platform for regulatory content like PRIPs, UCITS, and SFDRs.
As an Associate Data Operations Analyst, you’ll play a crucial role in supporting our clients across regulatory data and document production workflows.
👥 Key Responsibilities
- Manage incoming client data, ensuring quality and compliance using internal tools
- Handle inquiries via Zendesk ticketing system with professionalism and accuracy
- Collaborate with team members across Ireland, Spain, Tunisia, Paris, and Vietnam
- Perform daily/monthly operational tasks to meet service level standards
- Occasionally join client calls to discuss ticket updates or review data workflows
💡 Why Join Us?
- Become part of a collaborative and global team working at the intersection of data and compliance
- Opportunity to contribute to the integration of cutting-edge platforms
- Structured onboarding, tools training, and ongoing mentorship
What skills and experience do I need to succeed?
🎯 Essential Skills
- Proficiency in Excel and readiness to learn new tools like AccuDelta and Maia
- Strong communication skills, both written and verbal (email + occasional phone)
- Experience in client support or operations within a compliance or tech-related field
- Ability to manage multiple tasks, troubleshoot issues, and meet deadlines
🗣 Language Requirements
- English: Required - Excellent written skills
- French: Fluent essential