HAL - Dining Service Attendant - SBI

Key Responsibilities

• Comply with company policy regarding waste separation and environmental compliance.
• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by providing a memorable dining experience for all guests and team members.
• Follows and is compliant with all HESS rules and regulations.
• Ensures that assigned station is properly setup and maintained through service.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Complies with the sequence of service for food and beverage to ensure timeliness of service to team members and guests.
• Demonstrates accurate and complete menu knowledge in order to deliver a high-quality guest experience.
• Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.
• Actively promote the use of the Company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
• Performs other job-related functions as assigned.

• Ability to work in a fast paced environment and maintain a high level of professionalism.
• Positive attitude and works with a ‘guests first’ mentality.
• Provides personable service at all times.
• Team player with good communication skills
•  Takes initiative, self-disciplined, and must be an outgoing individual.
• Pleasant, polite and neat appearance.
• Must be able to tell apart and understand the difference between Allergies and Special Diets in order to provide excellent service.

Skills, Knowledge & Expertise

• 1+ years’ experience working in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.
• High school diploma or foreign equivalency is required.