Customer Communications Specialist

Veriforce® is a recognized leader in delivering comprehensive, integrated supply chain risk management solutions that help bring workers home safely and optimize business performance. The company’s SaaS safety and compliance platform, data integrity and verification practices, and standardized safety training programs empower leading organizations to drive safety and compliance into their supply chains and down to the worker level. As the world’s largest supply chain risk management network, Veriforce partners with over 3,200 hiring companies in over 130 countries, serving more than 80,000 contractors, over 7,000 authorized instructors and evaluators, and millions of individual workers. This network makes Veriforce the preferred partner for companies that strive to ensure a safe, qualified third-party workforce. Company offices are in the U.S., Canada, South Africa, the U.K., and Australia.

The Communications Specialist will be responsible for executing operational customer communications and managing virtual webinar events that support customer engagement, education, and requirement updates. This role focuses on the day-to-day planning, coordination, and delivery of high-quality communications and virtual experiences across multiple channels. The ideal candidate is detail-oriented, execution-focused, and experienced in customer-facing communications and virtual event operations.

·         Execute customer communications related to operational updates, product changes, service notifications, and regulatory requirement changes. 

·         Develop and manage communication assets including emails, in-app messages, announcements, FAQs, and supporting documentation. 

·         Ensure messaging is clear, accurate, on-brand, and aligned with operational priorities and timelines. 

·         Coordinate with cross-functional teams (Operations, Customer Success, Product, Support) to gather inputs and validate messaging. 

·         Manage communication calendars and ensure timely delivery of all customer-facing communications. 

·         Maintain version control, approvals, and documentation for all outbound communications. 

·         Plan, execute, and support virtual webinars and online events, including customer-led webinars, training sessions, and informational events. 

·         Manage end-to-end webinar logistics: scheduling, registration setup, platform configuration, speaker coordination, and rehearsals. 

·         Support presenters with run-of-show documents, slide coordination, and technical preparation. 

·         Execute live event operations, including moderation, Q&A management, polls, recordings, and troubleshooting. 

·         Coordinate post-event follow-up communications, on-demand content distribution, and attendee feedback collection. 

·         Track and report on communication and webinar performance metrics (open rates, attendance, engagement, feedback). 

·         Identify opportunities to improve clarity, reach, and effectiveness of customer communications and events. 

·         Apply best practices to continuously refine processes, templates, and execution workflows. 

 The ideal candidate holds a bachelor’s degree in Communications, Marketing, Public Relations, or a related field (or equivalent practical experience) and brings 1–3 years of experience in communications, customer communications, marketing operations, or event coordination. This role requires hands-on experience executing email communications and managing virtual webinars or online events, along with strong written communication skills and the ability to translate operational or technical information into clear, customer-friendly messaging. The candidate must be highly organized, detail-oriented, and capable of managing multiple initiatives simultaneously in a fast-paced environment.