Field Systems Engineer
Full Time $35.00 - $45.00 / hourJob Overview
Shield is supporting the recruitment for this opportunity with one of our partner companies. The role will be employed directly by the partner organization, not Shield.
We’re seeking a Remote Field Systems Engineer to lead technical operations, serve as the top escalation point for our L1/L2 engineers, and oversee enterprise systems and cloud platforms for our diverse client environments. This is a hands-on leadership role, combining deep technical expertise, strategic project management, and a passion for delivering top-tier client service.
Please note: While this position is primarily remote in nature, candidates must live within a commutable distance to Boston, MA. Travel to client sites in the Boston area will be required on an as-needed basis.
We’re seeking a Remote Field Systems Engineer to lead technical operations, serve as the top escalation point for our L1/L2 engineers, and oversee enterprise systems and cloud platforms for our diverse client environments. This is a hands-on leadership role, combining deep technical expertise, strategic project management, and a passion for delivering top-tier client service.
Please note: While this position is primarily remote in nature, candidates must live within a commutable distance to Boston, MA. Travel to client sites in the Boston area will be required on an as-needed basis.
Key Responsibilities
Lead complex technical projects and manage enterprise systems
Oversee new client onboarding, ensuring smooth implementations
Provide expert escalation support for challenging system and end-user issues
Guide and mentor L1/L2 support teams to elevate service delivery
Manage cloud platforms, enterprise applications, VoIP systems, and remote access infrastructure
Architect and manage mobile device strategies (iOS, Android)
Support financial data applications like Bloomberg, FactSet, and Enfusion
Lead capacity planning, system monitoring, performance tuning, and incident response
Lead capacity planning, system monitoring, performance tuning, and incident response
Own project management for client onboarding, from discovery to post-implementation
Skills, Knowledge and Expertise
Bachelor’s in Computer Science, IT, or related field or equivalent experience
7+ years of progressive IT support experience across all tiers
Strong expertise in Microsoft 365, Azure, G Suite, VoIP, and system administration
Advanced certifications (e.g., CompTIA CASP, MCSE, VMware, ITIL Expert)
Solid understanding of financial data applications and technical integrations
Solid understanding of financial data applications and technical integrations
Experience with enterprise mobility and endpoint management
Networking know-how (VPNs, Firewalls, Cloud networking)
Networking know-how (VPNs, Firewalls, Cloud networking)
Leadership skills with the ability to coach, mentor, and uplift teams
Excellent troubleshooting, communication, and customer service abilities
Experience with Scripting, RMM, Backups, KVM, DUO, Intune and Patch Management a plus