Operations Manager

What you will be expected to do:

• Team management:
  • Driving professional growth within the team, mentoring/coaching people to develop valuable skill sets, assess teams’ training needs and facilitate/arrange training as needed and driving development and continuous improvement within the operations team.
  • Driving operational efficiency through meeting KPIs including inventory turnover rates, zero stock outs, inventory accuracy, procurement TATs, imports clearance and ensuring transportation/warehousing/procurement and departmental costs are within budget.
• Inventory planning: 
  • Monitoring the inventory needs and coordinating with the sales team and escalating to relevant teams as needed in order to meet business needs and timelines.
• Inventory management:
  • Overseeing inventory management to ensure optimized inventory levels and safekeeping of stock, lean stock keeping in risk areas out of central warehouse, inventory audits both at central/retail stock points. 
• Last mile distribution process management: 
  • Working with operations team as well as cross functional departments to design and implement efficient processes for the last mile distribution of our Easy Buy Direct business;
  • Overseeing the process of product removals and completeness of reverse logistics kits.
• Operational Risk Management: 
  • Identifying key operational risks and implementing formal root cause and corrective action programs.
• Systems and process design: 
  • Coordinating with technology teams to ensure company systems including applications meet Operational needs.
  • Driving operations’ process documentation/measurement/ improvements.
• Monitoring of trade regulations: 
  • Closely monitoring any changes in tax / duty and escalating accordingly.
• Partnership Management: 
  • Liaising with operations team customers’ (internal and external) to ensure delivery needs are met on time and accurately.
• Maintaining a procurement policy for use in-country.
• Any other duties as assigned by the line manager.

You might be a strong candidate if you have:

• Bachelor’s degree in Supply Chain Management, Logistics, Transport and Distribution, Procurement and Logistics or Business administration.  A master's degree is an advantage.
• Minimum of 6 years’ experience in Supply Chain Management, with at least 5 years in warehouse, team management & logistics/distribution at a senior level.
• Must demonstrate previous management experience, with ability to drive professionals and guide their career development.
• Proven ability to work with distributors, 3PLs and sales teams to ensure smooth distribution operations as well as ability to implement process improvement initiatives.
• Demonstrates knowledge of the relevant legislation pertaining to the region.
• Is knowledgeable about inventory management, transport routes, warehousing and distribution networks.
• Excellent verbal & written communication skills in both English and Portuguese.
• Ability to work remotely under minimal supervision.
• Is highly meticulous with high degree of knowledge in ERP, Excel/Google Sheets, and other review tools.
• Has experience in business planning, procurement, warehouse, retail management and fleet management.
• Demonstrates humility, value oriented and is passionate about working with rural, off-grid consumers and resolving their issues.
• Is oriented by the social mission to provide energy to consumers and employment to rural communities.
• Very good social / partnership skills; able to build and maintain effective relationships with colleagues, members and external partners.