Product Analyst
Full TimeJob Overview
Who are we?
At Bright, we've engineered cutting-edge software for accounting, payroll, tax, and practice management. We've assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support.
We're brilliant people creating brilliant software! Join us in our mission to create brilliant software that empowers businesses to reach new heights.
At Bright, we've engineered cutting-edge software for accounting, payroll, tax, and practice management. We've assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support.
We're brilliant people creating brilliant software! Join us in our mission to create brilliant software that empowers businesses to reach new heights.
The Opportunity
We're looking for an experienced team member to step into a Product Analyst role, where you'll play a crucial part in shaping and enhancing our award-winning software. Using your existing product knowledge, you'll be responsible for gathering, analysing and documenting requirements for new features and improvements. You'll work closely with Product Analysts, the Product Manager, developers and testers to create the best possible product for our customers.
Key Responsibilities
- Collaborate with internal and external users, and conduct independent research to develop requirements
- Work closely with Product Analysts and the Product Manager to assess the impact of change requests on existing features and requirements
- Organise and prioritise requirements, creating detailed specifications and supporting materials
- Stay up to date with legislation, compliance and regulatory requirements affecting our products
- Work closely with developers to explore options and resolve uncertainties
- Resolve queries from the testing team that may arise as they test enhancements
- Develop and update product information for customers, including website content and emails
- Provide training on software updates and create internal documentation, while building deep knowledge in key software areas
- Investigate and diagnose software issues using your knowledge and diagnostic tools
The Person
We're excited to hear from internal candidates who bring strong product knowledge and a collaborative approach. Here's what you'll need:
- Solid understanding of our products and how they serve our customers
- Customer-obsessed mindset with a genuine passion for understanding and solving customer needs
- Excellent problem-solving skills with an analytical mindset and great attention to detail
- Technical aptitude and understanding of software development processes
- Ability to work collaboratively within a team and engage effectively with internal and external stakeholders
- Ability to manage multiple projects in a fast-paced environment
- Commitment to personal and professional growth
- Experience or interest in accountancy, legal, financial, or professional services industries would be beneficial