Lead Workshop Engineer
Permanent - Full TimeJob Overview
ROLE TITLE: Lead Workshop Engineer
FUNCTION: Service
REGION: Asia Pacific
REPORTING: Service & Operations Director, ANZ
LOCATION: Sydney, Australia
COMPANY OVERVIEW
With a culture rooted in innovation, Glory’s people are transforming our customer’s businesses every day. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. This reputation is built on our pioneering software and hardware combined with our dynamic people. Alongside our technology, it’s our people who drive our success.
ROLE PURPOSE
The Lead Workshop Engineer oversees the daily operations of the workshop and Repair team, ensuring efficient and effective repair of faulty modules and setup of new equipment for client installations. The role involves managing schedules, assigning tasks, maintaining quality standards and providing leadership to meet deadlines and achieve customer satisfaction.
Key Responsibilities
MAIN RESPONSIBILITIES
Workshop Repair
- Perform repairs and oversee the repair work conducted by Workshop Engineers, ensuring adherence to quality standards, and expected timeframes.
- Ensure efficient diagnosis and repair of faulty modules within expected timeframes, maintaining optimum quality levels throughout the repair process.
- Track all parts usage and ensure the correct job application of job closing procedures to maintain optimum quality levels of repairs.
- Maintain cleanliness and tidiness of the workshop area.
- Hold weekly team meetings to facilitate communication and information sharing among the team members, fostering a collaborative working environment.
- Ensure the workshop team is correctly equipped with tools and resources required to undertake repairs effectively.
- Ensure timely delivery of warehouse requirements for spare parts, maintaining adequate stock levels to support repair activities.
- Maintain and oversee third party repair services, ensuring they meet optimum quality standards.
- Perform administrative activities in the system, including documentation and record-keeping.
Machine Setup
- Undertake and coordinate the setup of new equipment according to customer specifications.
- Ensure effective testing and repairing of refurbished units to meet quality standards and customer requirements.
Team Leadership:
Effectively lead and manage the Workshop team with authenticity to drive team performance, engagement and cultural alignment.
- Foster a culture of engagement, excitement and continual learning across the team.
- Proactively participate in people management processes including ePDR’s, managing for performance, team development, wellbeing and recognition.
- Ensure employees understand the performance standards, goals and behaviours needed to be successful.
Health and Safety
- Adherence to Health & Safety policies and procedures at all times
- Ensure team members are informed of health & safety requirements in the workplace and are adequately trained to carry out their work safely
- Ensure the prompt and accurate reporting, recording and investigation of all workplace incidents and injuries
- Ensure all hazards are promptly assessed for their significances, and managed according to the hazard management process
- Conduct regular Safety Toolbox Talks with the Team, utilising Glory’s Toolbox Talk template.
Skills, Knowledge & Expertise
REQUIRED QUALIFICATIONS AND EXPERIENCE
Qualifications:
- Completed a recognised engineering or electro-mechanical qualification or similar
- Qualifications in Frontline Management preferred
Experience:
- Minimum 2 years’ experience in a similar role
REQUIRED SKILLS AND COMPETENCIES
- Proficient in mechanical techniques and operations.
- Excellent communication and interpersonal skills
- Self-driven with a solution-orientated approach
- Proven ability in problem solving and analytical thinking
- Detail-oriented with a focus on efficiency
- Strong organisational abilities
- Proven ability to work under pressure and meet deadlines
- Capable of leading and motivating a team to achieve objectives
- Proficient in MS Office and other relevant software
- Strong quality and customer orientation
- Understanding of warehouse management practices
- Proven ability to lead, motivate and build capability in others
- Knowledge of and commitment to industry leading safety and environmental practices