Maritime Administrator
Fixed Term Contract £35,560 - £46,196 / yearJob Overview
We are looking for a Maritime Administrator for a fixed term basis of 14 months.
This is a varied and people‑centred role at the heart of Jersey's Marinas, supporting teams across the maritime department while delivering an outstanding experience for customers, berth holders, visiting sailors and colleagues.
You will provide a professional, efficient and responsive administrative service, ensuring services are delivered to a consistently high standard. With a strong focus on customer experience, you will also play a key role in the smooth administration of bookings and the running of The Shells. The Shells self-catering accommodation | Ports of Jersey
Key Responsibilities
- Provide comprehensive administrative support to Maritime teams, including vessel registration and transfers of ownership, preparation of routine correspondence and reports.
- Act as a welcoming and professional first point of contact for Marina customers and visiting sailors demonstrating a strong customer service ethos at all times.
- Maintain accurate databases and document management systems, ensuring information is up to date, accessible and compliant.
- Manage customer enquiries confidently and efficiently, balancing excellent service with awareness of operational priorities.
- Handle customer feedback and complaints sensitively and constructively, working towards positive and timely resolutions.
- Administer bookings for The Shells, ensuring an accurate, efficient and customer‑friendly booking experience.
- Respond to booking enquiries, manage confirmations, amendments and cancellations, and maintain accurate booking records.
- Liaise with internal teams to ensure bookings are coordinated smoothly and customer expectations are met.
- Contribute to continuous improvement of the booking process and customer journey where opportunities arise.
- Support colleagues with finance administration, including raising purchase orders and processing invoices.
- Arrange off‑island travel and associated administration, ensuring value for money and compliance with relevant policies and procedures.
- Support facilities management across the the Maritime estate including fault reporting and liaison to ensure buildings and offices are safe, well‑maintained and operational.
- Assist managers with publishing rosters, maintaining training records, booking courses and supporting employee induction processes.
- Take responsibility for the efficient administration of incoming and outgoing post.
Skills, experience and personal qualities
Essential
- A minimum of 5 GCSEs (grade C or above or equivalent), including Maths and English.
- Previous experience in an administrative role.
- Confident user of Microsoft Office and Office 365 applications.
- Excellent written English and strong IT skills, with the ability to adapt quickly to new systems.
- Strong organisational skills with a high level of accuracy and attention to detail.
- Ability to work independently while contributing effectively as part of a multi‑disciplinary team.
Personal Attributes
- A genuine commitment to delivering excellent customer experiences.
- Strong interpersonal skills, with the ability to build positive relationships with internal and external stakeholders.
- Confidence and resilience when dealing with customer feedback or complaints.
- Proactive, organised and able to manage competing priorities effectively.
- Comfortable using initiative, working unsupervised and meeting deadlines.
- Enthusiastic about learning new systems and processes to support continuous improvement across Ports of Jersey.