Customer Service Representative
Permanent - Full TimeJob Overview
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride!
As a Customer Service Representative in our Buying team, you’ll be the friendly voice of Carma for customers selling their cars to us. You’ll help make their journey smooth, simple, and even a little fun, while working closely with the inspection and buying teams to keep everything running like clockwork. No two days are the same, and your problem-solving, creativity, and empathy will make all the difference to our customers.
What you'll be doing:
- Be the go to Carma contact for customers selling their cars, over phone, email, chat, and social media.
- Guide customers from booking inspections through to completion, making sure their experience is seamless.
- Build trust and rapport, anticipate questions, and solve problems before they arise.
- Work hand in hand with the inspection and buying teams to manage schedules, confirmations, and follow-ups.
- Keep all admin and CRM records up to date, with high attention to detail.
- Contribute ideas to improve processes, efficiency, and customer experience.
- Stay on top of car brands, models, and features to help customers make informed decisions.
- Take ownership of every interaction, always closing the loop and keeping the customer front of mind.
Okay, let's talk about you:
- You’ve got a background in customer service, ideally in a fast-paced or high volume environment.
- Experience speaking with customers over phone and digital channels, retail or call centre experience is a plus.
- You’re tech savvy, curious, and quick to pick up new systems (Hubspot, CRM platforms).
- You’re organised, detail-oriented, and can juggle multiple priorities with ease.
- Empathy comes naturally, you enjoy finding solutions and making people feel heard.
- Knowledge of cars is a bonus, but not essential, passion and willingness to learn counts most!
- You’re a team player, values-led, and bring energy and positivity to everything you do.