Account Director – B2B Technology
Full TimeJob Overview
🌍 Join Our Global Team
Gravity Global is the world’s most awarded marketing consultancy, specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
With 14 wholly owned offices across the US, Europe, and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing.
At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us.
About the role
This Account Director role supports a high-expectation global technology client operating on aggressive timelines. The account is media-led, with a strong outdoor focus, and runs under tight SLAs (often two weeks or less).
The role carries full P&L responsibility within a pod structure, including revenue growth, scope discipline, and margin performance. The Account Director is accountable for delivery excellence, commercial health, people development, and client satisfaction—balancing day-to-day execution with longer-term account growth and strategic progression.
This is a hands-on leadership role with a strong consultative and business-facing dimension. Success requires comfort with ambiguity, speed, and personal accountability. The Account Director stays close to the work and ensures momentum even when systems and resourcing are imperfect.
Key Responsibilities
- Own end-to-end account leadership across strategic alignment, planning, delivery, financial management, and client experience.
- Serve as the senior day-to-day client partner, bringing consultative thinking and business judgment to every engagement.
- Act as the strategic integrator across disciplines—ensuring all campaigns and programs clearly answer the client’s business ask with a coherent, client-aligned point of view.
- Partner with media and strategy specialists to translate client objectives into cohesive programs that balance ambition, feasibility, and speed.
- Ensure recommendations consistently articulate the “why,” not just the “what,” particularly in fast-moving or ambiguous situations.
- Lead cross-functional pod teams while personally stepping into delivery where needed to maintain quality and pace.
- Drive media-centric programs (OOH-led with supporting paid digital) from brief through execution.
- Make fast, informed decisions to unblock teams, manage tradeoffs, and meet aggressive SLAs.
- Own account financials, including forecasting, scope control, profitability, and revenue health.
- Identify, frame, and help convert organic growth opportunities grounded in client needs and performance realities.
OPERATING REALITY
- Tight deadlines and frequent deliverables are the norm.
- Teams are lean; leaders are expected to operate close to the work.
- Agency processes are evolving and require adaptability.
- Clients expect responsiveness, clarity, and strategic judgment.
- Strategy must be evident in execution—not just in presentations.
PEOPLE & POD LEADERSHIP
- Lead and develop a small, cross-functional pod team.
- Provide clear direction, prioritization, and decision frameworks.
- Coach team members on strategic thinking, delivery discipline, and client judgment.
- Support team growth, performance, and retention in a demanding environment.
Skills, Knowledge and Expertise
- 10+ years in advertising or media-centric agencies, with experience leading fast-paced, delivery-intensive accounts.
- Strong paid media background with meaningful exposure to OOH-led programs.
- Demonstrated ability to operate in high-pressure, high-expectation client environments.
- Strategic judgment and media fluency—able to pressure-test plans and sharpen POVs without personally authoring all strategy.
- Strong prioritization, decision-making, and organizational skills.
- Experience owning account P&L, forecasting, and profitability.
- Bias toward action and comfort working with imperfect inputs.
EDUCATION
Bachelor’s degree or equivalent professional experience required.
MBA or other advanced degree valued but not required.
WHAT SUCCESS LOOKS LIKE (6–12 MONTHS)
- Client trust built through consistent, reliable delivery.
- Programs consistently meet aggressive SLAs.
- Clear, client-aligned POVs present in recommendations and conversations.
- Pod teams are supported, developing, and operating with focus and accountability.
- Organic growth opportunities are identified and progressed.
- Client satisfaction scores of 8.5 or higher.
- Account financials are stable, predictable, and growing.
FUTURE GROWTH (1–2 YEARS)
- Gravity Global is committed to developing the next generation of leaders through hands-on experience and mentorship
- Annual performance reviews are focused on clear career progression and skill development
- There will be opportunities to expand your client portfolio, take on greater responsibility, and grow your impact across the organization
LOGISTICS
- PST or MST preferred.
- Up to ~20% travel.
- Availability outside traditional business hours required due to global client needs.