Customer Support Consultant (Temp)

CORE RESPONSIBILITIES

• Deliver professional and empathetic customer support

• Answer customer enquiries within a timely and accurate manner

• Understand client's needs, build rapport, and foster a positive customer relationship

• Communicating issues to various departments

• Create and manage customer orders, service call outs and warranty claims

• Inform and educate customers on our products and services

• Provide thorough solutions to customer issues

• Capture and process customer interaction information

• Set clear time frames and expectations on when responses will be received & followed up

• Attend training, maintaining up to date and relevant knowledge on products, services, and policies

• Provide a wide range of support to other team members and departments

• Ad-hoc duties as manager requires

KEY CHALLENGES FOR THE ROLE

• Working within a high volume and dynamic environment

• Ability to successfully manage multiple competing priorities

• Handling simultaneously interactions across voice and digital channels

EXPERIENCE & SKILLS REQUIRED

Mandatory (Critical for the role) 

• Exceptional customer service 

• Ability to build relationships with diverse stakeholders

• Intermediate computer skills 

Desirable (Preferably for the role)

• Salesforce

• Previous experience in similar role

• Retail or Consumer product experience

• Office 365

VALUES AND SOFT SKILLS REQUIRED

Mandatory (Critical for the role)

• Excellent communication, organisation & time management skills 

• Proactive with the ability to work independently and part of a team Time management and the ability to prioritis tasks.

• Sound conflict resolution and problem-solving skills

Desirable (Preferably for the role)

• Team player who establishes strong working relationships and collaborates with others to achieve goals

• Time management and the ability to prioritis tasks.

• Strong initiative & tenacity