Port Hospitality and Operations Assistant

Key Responsibilities

• Deliver a high-quality Food & Beverage service in The Shipyard by providing a welcoming, professional, and helpful experience to passengers and members of the public, including greeting customers, serving food and drinks, handling payments, and maintaining excellent standards of cleanliness, food safety, and presentation.
• Ensure The Shipyard is set up and operated in line with passenger demand, working closely with Port Operations colleagues to provide an efficient and well organised service during busy periods. 
• Carry out daily cleaning, presentation, and health and safety checks across The Shipyard, acting proactively to address issues and reporting any faults or concerns promptly.
• Monitor food safety requirements, including temperature checks, equipment cleaning, stock rotation, and replenishment of consumables to maintain compliance and service quality.
• Support port security operations in line with UK Department for Transport MARSEC and ISPS requirements, including security screening, patrols of restricted areas, access control, and escorting non-pass holders when required. ‑pass holders when required. 
• Act as a visible and approachable presence within the port, providing information, reassurance, and assistance to passengers and port users as needed.
• Respond positively and professionally to incidents, delays, or changing operational demands, supporting colleagues to maintain a safe and calm environment.
• Act as a Fire Warden and first responder for basic first aid when required, helping to ensure the safety and wellbeing of passengers, staff, and the public.  

Skills, Knowledge and Expertise

• Previous experience in customer facing roles, especially food and beverage service, with a clear focus on delivering a positive and professional customer experience.
• Strong communication and interpersonal skills, with the ability to engage confidently and courteously with passengers and members of the public. 
• Sufficient colour perception to operate security Xray equipment safely and effectively as part of customer facing security operations.
• Willingness to undertake and successfully complete all required training to meet UK Department for Transport MARSEC regulations, supporting a safe and reassuring environment for passengers.
• Level 2 Food Safety and Hygiene would be advantageous.
• The ability to speak some French would be an asset, with additional languages and relevant experience valued for enhancing communication with a diverse range of passengers.  

•  A genuine passion for helping passengers and supporting colleagues, always delivering service with a friendly, positive, and professional attitude!
• A caring, patient, and understanding approach when assisting passengers with hidden disabilities and/or reduced mobility, ensuring everyone feels supported and respected.
• The ability to stay calm, focused, and customer focused in a fast paced and sometimes challenging environment. ‑focused in a fast‑paced and sometimes challenging environment.
• A flexible and adaptable mindset, with a positive approach to change and a willingness to support different activities as operational needs evolve.