Port Hospitality and Operations Co-Ordinator

Key Responsibilities

• Oversee the day to day running of Food and Beverage operations in The Shipyard, making sure services run smoothly and in line with daily plans and boat schedules.
• Managing the ordering and deliveries of food and drink supplies and ensuring stock levels are maintained to meet passenger and public demand.
• Monitoring daily revenue and expenditure This includes reconciling card payments and supplier costs to ensure records are complete and accurate. 
• Carry out regular food hygiene and safety checks, making sure standards are met and any issues are dealt with quickly. 
• Supervise staff on site while working in The Shipyard, setting daily tasks, keeping an eye on progress and making sure work is done safely and to the right standard. 
• Support and organise training for staff on food serving, food hygiene and safe working practices, so everyone knows what is expected. 
• Make sure clearing, cleaning and general housekeeping are carried out properly, keeping The Shipyard clean, safe and welcoming at all times
• Write operating procedures to ensure the team follow Health & Safety rules, food safety requirements and safe systems of work, and raise any concerns or problems when needed.
• Keep the Port and Security Operations Team Leader informed about how operations are running, including any issues with resourcing, service, safety or demand. 
• Check the condition and cleanliness of The Shipyard and its equipment; and report any maintenance or repair needs through the correct systems.
• Help with briefings and updates so staff are clear on daily priorities, safety messages and service expectations. 
• Provide extra support during busy periods and respond flexibly when boat schedules or passenger numbers change. 
• Look for simple ways to improve how the service runs, including safety, cleanliness and customer experience. 
• Carry out any other reasonable tasks needed to support port and maritime operations. 

Skills, Knowledge and Expertise

• Proven experience in a food service environment, delivering a welcoming, high-quality service to customers.
• Strong interpersonal skills, with the ability to communicate positively and professionally with customers, your team, and colleagues across different teams.
• Excellent customer service and communication skills, with the ability to communicate clearly, confidently, and appropriately to meet customer needs and expectations.
• Experience in workforce planning, rostering, and recruitment to ensure the right people are in place to deliver a consistently high standard of service.
• A strong understanding of Health & Safety responsibilities, particularly food safety and hygiene, to ensure customer safety and confidence at all times.
• A clear understanding of equality and diversity, ensuring services meet the needs of all passengers and members of the public in a fair and respectful way.
• Commitment to completing all required training to meet Department for Transport MARSEC standards, maintaining a professional and trusted service environment. 

• A genuine desire to help and our passengers and the public with a smile!
• Able to deal calmly and confidently with all demands from the public.
• The ability to think and act quickly in emergencies or under pressure.
• Motivated and ability to delegate and work collaboratively.
• Be fully flexible in terms of availability to support the rostering requirements of the post.