Building innovative solutions; enabling safer workplaces for everyone.
We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners.
We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.
Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.
As a Sales Administrator, you’ll proactively engage customers ahead of invoicing to ensure charges are understood, accurate, and expected. By building early conversations, verifying connections, and addressing concerns upfront, you’ll reduce disputes, improve payment success, and create a smoother experience for both customers and the internal team.
What that means day to day
Proactively manage a portfolio of connection-based charging accounts, ensuring all billing details and connections are accurate before invoices are issued.
Contact customers at key points (90-day and 60-day intervals) to explain upcoming charges, answer questions, and set clear expectations.
Review and verify connections linked to invoices, identifying and resolving issues before they become disputes or complaints.
Manage a small allocation of overdue renewal accounts as part of the out-of-month process, having clear and professional payment conversations with customers.
Support wider team operations by assisting with shared inboxes, account allocation, and leave cover when required.
What you’ll need to be successful
This role requires someone who is confident engaging customers in proactive, sometimes sensitive conversations about charges and payments. You’ll need to balance attention to detail with strong communication skills, ensuring billing accuracy while maintaining positive customer relationships. A proactive mindset is essential, as success in this role depends on identifying and addressing issues early rather than reacting once problems escalate. You’ll also need to work comfortably within established processes while remaining flexible enough to support the broader team when needed.
Essential Qualifications & Skills
Strong verbal and written communication skills, with the ability to explain charges clearly and confidently.
Proven customer service experience, ideally involving account management, billing, renewals, or payment conversations.
High attention to detail and accuracy when working with customer and billing data.
Ability to handle objections, questions, and concerns in a calm and professional manner.
Strong organisational skills with the ability to manage multiple accounts and deadlines simultaneously.
