Help Desk Support Engineer
Full Time $50,000 - $70,000 / yearJob Overview
Help Desk Support Engineer
Nodal Exchange, the largest power futures exchange in North America, is a derivatives exchange providing price, credit and liquidity risk management to participants. Nodal Exchange is a leader in innovation, having introduced the world's largest sets of environmental and electric power futures and options contracts. All transactions on Nodal Exchange (power, environmental and natural gas) are cleared through its wholly owned subsidiary, Nodal Clear, using its award-winning portfolio margining methodology. As leaders in innovation, Nodal Exchange and Nodal Clear have built in-house most of the trading and clearing platforms that fuel our business. Nodal Exchange is part of the EEX Group which is in turn part of the Deutsche Börse Group.
We are now looking for talented, innovative individuals to join our team in Tyson’s Corner, VA (DC Metro area).
Key Responsibilities
Help Desk Support Engineer
- This position will be reporting to the Support & Access team.
- Installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
- Resolving internal user problems and ensuring correct operation of computers
- Maintaining parts inventory and logging all service/repair activity
- Performing system set-ups for new hires
- Engage vendor support to resolve hardware issues
- Dispose of hardware when its obsolete
- Purchase employee peripheral devices
- Manage software licenses for licensed installed applications
Skills, Knowledge and Expertise
Requirements:
- Associates degree or higher in computer technology or related field
- 1-3 years of experience in a helpdesk technician or related role
- Familiarity with Linux, and Cisco switching concepts
- Proficiency with Windows and Apple products
- Proficiency in computer maintenance, repair, and service
- Experience in hardware installation, troubleshooting, and IT support
- Familiarity with Endpoint Management Software, IT helpdesk software (JIRA), operating systems, and general office software
- Strong communication skills and experience in customer service
- Independent, organized, and structured
Salary Range: $50,000 - $70,000 per year base salary, when annualized
Pay Transparency Notice: The salary range is based on the D.C. metro area, the successful candidate’s starting salary will vary depending on permissible, non-discriminatory factors including but not limited to qualifications, skills, and experience. Nodal also offers a wide range of benefits and perks for full-time employees, which may include target bonuses.