"For every person joining us for any position, there is a path and an opportunity to reach an executive role and become a company partner." – Antons Sapriko, Company Founder
Here is a video story of a colleague who joined the Digital Experience team:
Olga Kimalana, from an Intern to a Head of the Digital Experience Department, Latvia:How to become a Business Developer for Customer Experience on the scandiweb eCommerce expert team?
While prior business development work experience, a strong commercial mindset, and the ability to explain complex services in clear business terms are expected for this role, we value your ability to deliver results starting from the test task, as well as your enthusiasm and openness to learning and adapting to new processes. Continuous learning and acting on feedback are among our core organizational values.
We are a very inclusive company with colleagues from over 30 countries across all continents. Our ratio of female employees is among the highest in the industry. We welcome people from all walks of life who can complete a test by showing their skill and knowledge.
This is a fully remote position (Riga office optional), working with global clients across time zones. Occasional travel for events, workshops, or key pitches may be required.
What do we expect from a Business Developer for Customer Experience?
Strong business development or consultative sales experience;
Ability to explain complex CRO, lifecycle, UX, and retention services in business terms with clear value and next steps;
Structured and persistent mindset – you do not drop threads and keep pipeline movement tight;
Experience creating executive-ready slide decks and proposals;
Commercial and outcome-driven personality;
Motivation to earn through commission with uncapped upside;
Interest in the art of sales – understanding emotional connection and soft skills;
Comfort working with senior stakeholders (Head of eCommerce, CMO, C-level, founders);
Confident written and spoken English – scandiweb operates internationally with clients and colleagues, therefore English is our core language.
The following requirements are nice to have, but not mandatory:
Experience selling agency services to eCommerce brands;
Knowledge of CRO, email marketing, UX, loyalty, or retention.
What are the responsibilities of a Business Developer for Customer Experience?
You will own sales for Customer Experience and Lifecycle services within the Digital Experience team, working with both new business and existing Tier-1 eCommerce accounts (100 million-dollar + revenue).
Lead proposals end-to-end: discovery, storyline, slide deck creation, scope framing, internal alignment, follow-up, and closing;
Sell CRO and email marketing retainers, lifecycle programs, UX proposals, and loyalty initiatives;
Upsell to existing clients by spotting opportunities and shaping plans with internal experts;
Run intro pitches and proposal presentations to senior stakeholders;
Handle inbound requests (contact forms and referrals) quickly and professionally;
Maintain structured CRM and pipeline movement with clear deadlines and follow-ups;
Ensure clean handover to delivery teams after signature;
Collaborate closely with CRO, UX, and Lifecycle experts to craft high-impact proposals.
Further career growth for a Business Developer for Customer Experience
You will get career counseling support from our HR department and a mentor from the field. Each career path is unique, considering your personal strengths and ambitions.
Further professional growth and development can lead you to become a Senior Business Developer, Head of Customer Experience Sales, Team Lead for one or multiple teams, leading a particular practice, and ultimately working your way up to become a company partner.
