Front Office Supervisor

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the dedication and passion of our employees, and we invite you to join a team committed to excellence beyond the ordinary for both our guests and colleagues. 

We have an exciting opportunity for a passionate and enthusiastic individual to join our team at Merton Hotel, as a Front Office Supervisor

For over 90 years, the Merton Hotel has been delighting guests as Jersey's largest resort hotel, offering an unparalleled range of facilities. The hotel boasts 286 bedrooms and 28 self-catering units in various styles, multiple restaurants and bars, and Jersey’s only tropical hotel leisure complex. Guests can enjoy indoor and outdoor pools with an 80-metre water slide and FlowRider®, as well as some of the best evening entertainment options for both children and adults. Additionally, the Merton features kids' clubs and nightly entertainment.

As a Front Office Supervisor, you will play a vital role in delivering exceptional experiences to all our guests. You will warmly welcome them and ensure their stay is outstanding from arrival to departure. Thriving in a fast-paced environment and leading a team to success will be key to your role.

You will oversee daily front desk operations, making sure every guest enjoys a seamless and memorable experience. Your role is essential in setting the tone for guest interactions as you lead and inspire the front desk team and address guest inquiries with professionalism and efficiency.

As a natural leader with a passion for delivering superior guest experiences, you will liaise closely with other hotel departments to ensure smooth operations throughout your shift. Join us and make a significant impact in delivering exceptional service and creating unforgettable guest experiences!