Account Manager - B2B
Full TimeJob Overview
🌍 Join Our Global Team
Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.
With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing.
At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us.
About the role
The Account Manager (Enterprise/B2B) supports a high-expectation global technology client operating on aggressive timelines and tight service level agreements (often two weeks or less). This is a media-led account where precision, pace, and performance matter.
You will serve as the primary point of contact between the client and our internal paid media delivery teams, ensuring the successful execution of best-in-class digital strategies. This role requires a strong sense of ownership, commercial awareness, and a results-driven mindset focused on driving growth — for both our clients and Gravity Global.
You’ll thrive in a fast-paced agency environment and bring proven experience managing B2B paid media accounts with confidence and clarity.
Key Responsibilities
- Assist in the development of campaign briefs to ensure objectives and strategy are clear, collaborating with cross-functional teams to deploy integrated campaigns
- Execute projects from start to finish, building trust and strong working relationships with day-to-day client stakeholders
- Gain and maintain in-depth knowledge of the client’s business, industry landscape, and competitive environment
- Maintain daily communication with client stakeholders and proactively manage expectations
- Support campaign results analysis to ensure programmes deliver anticipated results and meet client objectives
- Assist in handling budgets and workflow management to ensure campaigns are delivered on time and within scope
- Provide administrative support to the account management team, including preparation of meeting materials, vendor coordination, and invoice processing
- Oversee a high volume of activity, managing 200+ digital paid media campaigns annually
- Adapt quickly to shifting priorities and environmental changes while maintaining quality and performance standards
Core Competencies
Client-Centric with Commercial Acumen
You demonstrate excellent relationship management skills, balancing proactive service with clear expectation management. You communicate persuasively and effectively, reading between the lines to understand client needs. You understand the commercial realities of account management and ensure delivery aligns with financial objectives.
You demonstrate excellent relationship management skills, balancing proactive service with clear expectation management. You communicate persuasively and effectively, reading between the lines to understand client needs. You understand the commercial realities of account management and ensure delivery aligns with financial objectives.
Analytical and Solutions-Oriented
You enjoy problem-solving and use data and insight to build thoughtful, evidence-based solutions that drive measurable outcomes.
You enjoy problem-solving and use data and insight to build thoughtful, evidence-based solutions that drive measurable outcomes.
Highly Organised and Detail-Focused
You successfully juggle multiple priorities and deliverables, managing changing client needs without compromising quality or timelines.
You successfully juggle multiple priorities and deliverables, managing changing client needs without compromising quality or timelines.
Calm Under Pressure
You thrive in fast-paced environments and maintain composure under tight deadlines and evolving requirements.
You thrive in fast-paced environments and maintain composure under tight deadlines and evolving requirements.
Strong Interpersonal Presence
You are confident, approachable, and authoritative when leading presentations or facilitating discussions. Your personable nature helps foster strong internal and external relationships and contributes positively to our collaborative culture.
You are confident, approachable, and authoritative when leading presentations or facilitating discussions. Your personable nature helps foster strong internal and external relationships and contributes positively to our collaborative culture.
Skills, Knowledge and Expertise
- 4+ years of agency experience with a strong understanding of paid media
- Proven experience managing B2B marketing and advertising campaigns
- Demonstrated success working in fast-paced agency environments with tight SLAs
- Impeccable client management skills, with confidence in both verbal and written communication
- Strong commercial mindset with an understanding of account financial management and revenue growth
- Ability to manage multiple concurrent campaigns with precision and accountability
- Experience collaborating cross-functionally with paid media, strategy, and creative teams