Veterinary Receptionist
Full TimeJob Overview
Join Our Veterinary Team in Lancaster, SC
Faulkner Animal Hospital in Lancaster, South Carolina is seeking a Full-Time Veterinary Receptionist / Client Service Representative (CSR) with prior veterinary or healthcare customer service experience to join our busy, compassionate small animal practice.
This is not an entry-level position. We are looking for a confident, detail-oriented professional who thrives in a fast-paced veterinary or medical environment, can manage high call volume, and balances efficiency with empathy and accuracy.
If you’ve worked in a veterinary clinic, animal hospital, medical office, dental practice, or healthcare setting and enjoy being the welcoming face of a practice, we’d love to meet you.
Why Work at Faulkner Animal Hospital?
At Faulkner Animal Hospital, we believe veterinary care should be personal, compassionate, and community-focused. We proudly serve the Lancaster, SC area with high-quality medicine and genuine care for pets and their families.
We value:
- Professionalism and integrity
- Team collaboration
- Compassionate client service
- Growth and continued learning
As a Veterinary Receptionist, you are the first and last impression of our hospital. You play a vital role in client experience and hospital efficiency.
🕒 Clinic Hours
Monday - 7:45am - 7:00pm
Tuesday - 7:45am - 5:30pm
Wednesday - 7:45am - 7:00pm
Thursday - 7:45am - 5:30pm
Friday - 7:45am - 5:30pm
Saturday - 8:00am - 12:00pm
Sunday- closed
📍 Faulkner Animal Hospital – Lancaster, South Carolina
739 Lancaster Byp E, Lancaster, SC 29720
🌐 https://faulkneranimalhospital.com/
Tuesday - 7:45am - 5:30pm
Wednesday - 7:45am - 7:00pm
Thursday - 7:45am - 5:30pm
Friday - 7:45am - 5:30pm
Saturday - 8:00am - 12:00pm
Sunday- closed
📍 Faulkner Animal Hospital – Lancaster, South Carolina
739 Lancaster Byp E, Lancaster, SC 29720
🌐 https://faulkneranimalhospital.com/
Key Responsibilities
Client Service & Front Desk Operations
- Greet clients and patients warmly and professionally
- Answer multi-line phones and manage high call volumes
- Schedule appointments accurately and efficiently
- Collect and document patient histories and client information
- Communicate effectively with veterinarians and technicians regarding patient flow
- Support clients during routine visits, urgent situations, and end-of-life appointments with compassion
Administrative & Financial Duties
- Process invoices and collect payments accurately
- Balance daily transactions and maintain financial accuracy
- Manage prescription refill requests and retail sales
- Maintain accurate medical records within the practice management system
- Keep reception and lobby areas organized and welcoming
Team Collaboration
- Coordinate closely with veterinary technicians and doctors
- Assist with appointment flow, admissions, and discharges
- Uphold hospital policies and high client service standards
Skills, Knowledge & Expertise
Required:
- 1–2+ years of experience in a veterinary clinic, animal hospital, medical office, dental office, or healthcare customer service role
- Ability to work in a fast-paced, high-volume, client-facing environment
- Strong multitasking, organization, and time-management skills
- Excellent verbal and written communication skills
- Comfort with computers, scheduling software, and electronic medical records
- Professional, calm, and empathetic demeanor
- Ability to lift up to 30–50 pounds when needed
Preferred:
- Prior experience as a Veterinary Receptionist or Client Service Representative
- Familiarity with veterinary practice management software
- Experience handling estimates, invoices, and medical documentation
- Confidence managing difficult or emotional conversations