CSR Medical Schedulers
Full Time ₱19,000 / monthJob Overview
The Medical Scheduler is responsible for managing patient appointments, coordinating provider schedules, and ensuring smooth clinic operations. This role requires exceptional communication skills, attention to detail, and the ability to work effectively in a fast‑paced healthcare environment. The Medical Scheduler serves as the first point of contact for patients, providing excellent customer service while maintaining accuracy in scheduling and documentation.
Key Responsibilities
- Schedule, reschedule, and confirm patient appointments via phone, email, or in-person.
- Coordinate provider calendars, ensuring efficient patient flow.
- Verify appointment requirements (e.g., referrals, authorizations, pre-op instructions).
- Manage appointment reminders using clinic scheduling systems.
- Notify patients of any schedule changes, delays, or cancellations.
- Answer incoming calls and respond to patient inquiries promptly and professionally.
- Provide information on clinic services, hours, and policies.
- Assist patients with basic navigation of procedures and appointment preparations.
- Accurately enter patient information into the Electronic Medical Records (EMR) system.
- Ensure all documentation is complete and compliant with clinic protocols.
- Process and route messages to clinical staff as needed.
- Maintain confidentiality and adhere to HIPAA or local data privacy regulations.
Skills, Knowledge & Expertise
High school diploma or equivalent (required).
1–2 years of experience in scheduling, reception, or customer service (preferred).
Experience in a healthcare setting or medical office (an advantage).
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficient in EMR/EHR systems and basic computer applications.
Ability to work in a fast‑paced environment with accuracy.
Customer service–oriented mindset.
Knowledge of medical terminology (preferred).
1–2 years of experience in scheduling, reception, or customer service (preferred).
Experience in a healthcare setting or medical office (an advantage).
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficient in EMR/EHR systems and basic computer applications.
Ability to work in a fast‑paced environment with accuracy.
Customer service–oriented mindset.
Knowledge of medical terminology (preferred).