Territory Distribution Manager
Permanent - Full TimeJob Overview
Location: Kenya
The Territory Distribution Manager at Sun King will oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King’s portfolio.
This role focuses on rider recruitment, performance oversight, rider grading based on service delivery, and quality assurance visits at customers’ homes.
This is a field-based position where most time is spent within rider territories alongside Sun King Riders.
The Territory Distribution Manager at Sun King will oversee growth of the Sun King Rider Network and expansion of distribution services for LPG and other products within Sun King’s portfolio.
This role focuses on rider recruitment, performance oversight, rider grading based on service delivery, and quality assurance visits at customers’ homes.
This is a field-based position where most time is spent within rider territories alongside Sun King Riders.
What you will be expected to do:
Rider Recruitment and Onboarding
- Identify potential riders suitable for onboarding into the Sun King Rider Network.
- Onboard riders delivering various products and services within the network.
- Conduct required KYC checks for riders within assigned territories.
- Maintain rider headcount above minimum thresholds to ensure daily order completion rates exceed 95%.
Rider Retention
- Develop initiatives that promote rider satisfaction and reduce attrition.
- Work with internal teams to design strategies that improve rider earnings and productivity.
- Implement engagement and retention initiatives for riders.
Safety
- Ensure riders have required PPE and safety equipment during operational hours.
- Promote safe riding practices.
- Engage internal and external stakeholders on safe riding initiatives.
- Drive adoption of emerging practices within the riding community to strengthen safety standards.
- Serve as the primary Sun King rider contact within assigned territories, representing the Rider Network in community discussions, local government forums, and related engagements.
- Work with the procurement team to ensure timely payments for gas, cylinders, and related expenses in line with established credit terms.
Performance Management
- Conduct performance discussions with riders within assigned territories to ensure productivity targets are met.
- Develop and maintain rider productivity tracking tools and dashboards.
Expansion
- Identify shops that meet requirements for LPG cylinder storage and distribution.
Customer Experience
- Coach agents on accuracy and professionalism when engaging with end customers.
- Conduct refresher training sessions on customer service standards.
- Develop rider CSAT, NPS, resolution time, and turnaround KPIs to strengthen customer satisfaction.
- Act on customer feedback survey results to ensure issue resolution.
- Conduct routine and ad-hoc customer check-ins to verify product quality and satisfaction.
- Ensure timely and accurate resolution of customer concerns escalated from the field.
You might be a strong candidate if you have:
- Diploma in Supply Chain Management, Operations, Business Administration, Finance, IT, or a related field.
- Experience in last-mile delivery operations.
- Strong communication and stakeholder management capability.
- Ability to operate effectively in a fast-paced and evolving environment.
- Experience monitoring and evaluating operational changes on delivery efficiency and rider productivity.
- Experience preparing reports and recommendations for senior management on delivery optimization initiatives.