Bank Support Worker
Zero HoursJob Overview
Freeda offers a range of services for women and their children suffering from domestic abuse which includes the provision of a 24/7 helpline and safe house as well as the running of an Outreach service and Child & Young People services.
The purpose of this role is to support, empower and safeguard female survivors of domestic abuse and their children by offering them advice, guidance and emotional support. This role provides flexible rota cover, with a particular focus on evening (night shift) and weekend (day and night shift) working to ensure continuity of support during out-of-hours periods.
We celebrate diversity and are dedicated to creating an inclusive workplace that reflects the communities we serve.
The post holder must be female. Schedule 2, Article 4, Part 1, section 2G of the Discrimination (Jersey) Law 2013 applies.
Key Responsibilities
Residential & Outreach Support
- Provide support in one-to-one meetings or over the phone on the emergency 24/7 helpline
- Liaise and work in partnership with other agencies (e.g. Police, Education, IDVA, GPs, Health Visitors, Social Services etc.)
- Complete and review risk and needs assessments and create safety and support plans for clients
Administration
- Maintain accurate, confidential and up to date client records on our databases and systems
- Comply with data protection legislation, confidentiality and policies and procedures
- Participate in the induction of new staff and volunteers
- Ensure the safe house is only accessed by authorised individuals
Skills Knowledge and Expertise
QUALIFICATIONS AND TRAINING | ESSENTIAL / DESIRABLE
1. | 5 'O' Levels/GCSE's, including Maths and English | Essential
2. | Adult and Children Safeguarding training (SPB – foundation level at minimum) | Essential
3. | Qualification or training in supporting survivors of domestic abuse | Desirable
4. | Trauma informed training | Desirable
KNOWLEDGE AND UNDERSTANDING OF |
5. | The issues relating to domestic abuse and its impact on adults and children | Essential
6. | Social benefits and entitlements such as Income Support, Legal Aid, Social Housing and Immigration | Desirable
7. | Multi-agency work in context of safeguarding | Desirable
8. | Risk Assessment and management for vulnerable adults and children | Desirable
EXPERIENCE OF |
9. | Working in partnership to safeguard others | Desirable
SKILLS, QUALITIES AND ABILITIES |
10. | Ability to work with people of all age, ethnicity, sexual orientation, race and disability | Essential
11. | Excellent listening skills, including active listening and motivational interviewing | Essential
12. | Excellent resilience skills | Essential
13. | Ability to advocate for the rights of women and children | Desirable
14. | Excellent interpersonal and communication skills, both in written and oral | Essential
15. | Strong commitment to partnership work and teamwork | Essential
16. | Ability to work with clients in crisis who may have experienced trauma | Essential
17. | Ability to work independently with little supervision and to show initiative | Essential
18. | Ability to maintain professional boundaries, work within anti-discrimination framework | Essential
19. | Excellent time management and organisational skills | Essential
20. | Excellent ICT skills, including use of all Microsoft Office Suite such as PowerPoint | Essential
21. | Ability to speak fluently another language | Desirable
1. | 5 'O' Levels/GCSE's, including Maths and English | Essential
2. | Adult and Children Safeguarding training (SPB – foundation level at minimum) | Essential
3. | Qualification or training in supporting survivors of domestic abuse | Desirable
4. | Trauma informed training | Desirable
KNOWLEDGE AND UNDERSTANDING OF |
5. | The issues relating to domestic abuse and its impact on adults and children | Essential
6. | Social benefits and entitlements such as Income Support, Legal Aid, Social Housing and Immigration | Desirable
7. | Multi-agency work in context of safeguarding | Desirable
8. | Risk Assessment and management for vulnerable adults and children | Desirable
EXPERIENCE OF |
9. | Working in partnership to safeguard others | Desirable
SKILLS, QUALITIES AND ABILITIES |
10. | Ability to work with people of all age, ethnicity, sexual orientation, race and disability | Essential
11. | Excellent listening skills, including active listening and motivational interviewing | Essential
12. | Excellent resilience skills | Essential
13. | Ability to advocate for the rights of women and children | Desirable
14. | Excellent interpersonal and communication skills, both in written and oral | Essential
15. | Strong commitment to partnership work and teamwork | Essential
16. | Ability to work with clients in crisis who may have experienced trauma | Essential
17. | Ability to work independently with little supervision and to show initiative | Essential
18. | Ability to maintain professional boundaries, work within anti-discrimination framework | Essential
19. | Excellent time management and organisational skills | Essential
20. | Excellent ICT skills, including use of all Microsoft Office Suite such as PowerPoint | Essential
21. | Ability to speak fluently another language | Desirable