Operations Assistant (20hrs) - (7am-11am) Marks & Spencer King Street

• Make sure that the correct procedures are implemented for receiving and storing stock;
• Ensure that the correct procedures are implemented for picking stock and maintaining a high standard of presentation;
• Ensure that stock and equipment are in the right location at the right time;
• Make sure that stock is displayed for purchase and that customers know what products and services are on offer;
• Make sure that customers can pay quickly and easily and leave the store feeling positive.

Key Responsibilities

• Provide courteous and efficient service to the customer;
• Handle customer refunds/ queries and complaints efficiently via email or phone;
• Provide the customer with up-to-date knowledge of products and services;
• Able to communicate clearly and confidential with colleagues, management and contractors;
• Receive deliveries and check them against delivery documentation;
• Select and prepare stock from the stockroom area and deliver to the sales floor and other areas including date rotation;
• Construct and put up sales floor equipment e.g. shelves, counters, till points;
• Ensure that stock is picked correctly maintaining a high standard of presentation;
• Complete administration documentation accurately e.g. ordering sheets;
• Ensure that the correct procedures are implemented for dealing with damaged stock;
• Maintain high standards of warehouse hygiene;
• Ensure rubbish and ‘waste’ is removed from the store and warehouse;
• Adhere to health & safety regulations and maintain a safe working environment;
• Adhere to company policies and procedures;
• Watch out for theft, fraudulent methods of payment and deceitful purchases;
• Assist with the training and development of new staff;
• Support and help colleagues with their work and get behind company initiatives as and when they arise;
• As necessary, work out of the role to meet customer and business needs.

Skills, Knowledge and Expertise

• General education;
• Current First Aid at Work Certificate (Preferred);
• Effective time-management skills;
• Excellent development skills;  
• Strong interpersonal skills;
• Patience and the ability to remain calm in stressful situations;
• Ability to receive feedback and act on it, when necessary;
• Ability to work on own initiative and under pressure to meet tight deadlines;
• Ability and willingness to acquire job-related skills and knowledge through self-development and by learning from others;
• Sensitivity and understanding;
• Good attention to detail;
• Background in operations/warehouse service (Preferred).