The Assistant Parish Secretary / Senior Operations Manager plays a pivotal leadership role in the effective, efficient, and resilient operation of the Parish of St Saviour.
The post-holder is responsible for overseeing the day-to-day operational delivery of Parish services, ensuring continuity, compliance, and high standards of public service.
Working in close partnership with the Chief Executive Officer, the Connétable, and the Procureurs du Bien Public, the role bridges strategic leadership and operational execution, enabling elected Members to focus on governance, representation, and policy direction.
The Senior Operations Manager provides senior operational oversight across a broad portfolio including; public administration, finance, HR, IT, infrastructure, waste services, community engagement, and governance, while also acting as a key liaison with volunteer and statutory bodies such as the Honorary Police, Roads Committees, and external partners.
This role requires a confident, adaptable, and technologically capable leader who can manage complex services, lead multidisciplinary teams, and uphold the Parish’s values of integrity, accountability, service excellence, and community focus.
Key Responsibilities
Operational Leadership & Service Delivery
The post-holder will support and deputise for the Chief Executive Officer in ensuring the safe, lawful, and effective delivery of all Parish services, including:
Public administration and democratic support
Finance and financial governance
Human Resources and workforce planning
Infrastructure, buildings, land and fleet management
Waste and highways operations
Information Technology and digital services
Community services and parish-wide initiatives
Parish Governance
The Senior Operations Manager acts as the principal operational lead, ensuring services are delivered efficiently, risks are managed, and statutory obligations are met.
Financial & Resource Management
Support senior-level budget setting, forecasting, and financial reporting
Oversee financial administration across service areas, ensuring accuracy, transparency, and audit readiness
Ensure compliance with Parish and Government of Jersey procurement policies
Monitor revenue and capital expenditure, identifying risks and opportunities
Support long-term financial planning and value-for-money initiatives
Corporate Governance, Performance & Risk
Support statutory compliance across all operational areas
Maintain and review risk registers, controls, and mitigation plans
Develop and monitor KPIs and service performance frameworks
Support internal and external audits and inspections
Promote a culture of accountability, continuous improvement, and good governance
Human Resources & Workforce Leadership
Provide senior operational oversight of HR processes, including recruitment, performance management, training, and compliance
Support workforce planning, succession planning, and organisational development
Ensure consistent application of HR policies and employment legislation
Promote staff wellbeing, engagement, and professional development
Infrastructure, Facilities & Fleet Management
Oversee the operational management of Parish buildings, land, and assets, ensuring safety, compliance, and cost-effectiveness
Work closely with Facilities and Operations Managers to plan maintenance and capital works
Develop and monitor service-level agreements with internal users and external providers
Oversee fleet management arrangements to ensure operational continuity and value for money
IT Governance & Digital Resilience
Support the Executive Officer in maintaining robust IT governance and cybersecurity arrangements
Ensure effective data protection, system resilience, and disaster recovery planning
Oversee IT suppliers, contracts, and system performance
Support digital transformation and service modernisation initiatives
Strategic Planning & Organisational Development
Contribute to the development and delivery of strategic and operational plans
Support change programmes, service redesign, and organisational reform
Ensure projects are appropriately resourced and aligned with Parish priorities
Prepare reports and briefings for elected Members and senior stakeholders
Health, Safety & Operational Resilience
Support the implementation of health and safety systems across Parish operations
Monitor compliance with health, safety, and environmental legislation
Promote a proactive safety culture and operational resilience
Support incident management and business continuity planning
Stakeholder & Community Engagement
Build and maintain strong working relationships with: Connétable and Procureurs du Bien Public Chief Executive Officer and senior officers Honorary Police and volunteer bodies Government departments and external agencies Community groups and residents
Represent the Parish at meetings, consultations, and public events
Ensure community needs and expectations are reflected in service delivery
Operational Oversight Includes
Roads maintenance and infrastructure services
Waste and refuse collection services
HR, health & safety, and compliance functions
Community events and Parish initiatives
Licensing, data protection, and electoral administration
IT systems and information governance
Facilities management across all Parish sites, including liaison with Manageing Agents
Parish-Wide Responsibilities
The role requires a commitment to excellence in customer service and professional conduct across all Parish activities. The post-holder is expected to uphold and promote Parish values and ensure all operations meet statutory obligations and best practice standards
Working Conditions
Primarily office-based at the Parish Hall.
Occasional off-site work and attendance at events or meetings outside normal working hours may be required.
Reporting Lines
Reports directly to the Executive Officer, Connétable and Procureurs du Bien Public.
Organisation chart, highlighting this role.
Skills, Knowledge and Expertise
Professional Qualifications
Essential:
Part or fully ACCA / CAT Qualification
CIPD / CMI Level 5 (HR or Management)
IOSH or equivalent (Health & Safety)
Desirable:
ICSA
Experience and Skills
Essential:
Experience in a senior operational or service-delivery role
Strong leadership, delegation, and decision-making capability
Excellent organisational, analytical, and problem-solving skills
Strong written and verbal communication skills
Ability to manage competing priorities under pressure
Desirable:
Experience within local government, parish, or public-sector environments
Financial management, audit, or regulatory compliance experience
Special Attributes
High integrity and professional judgement
Strong interpersonal skills with the ability to engage a wide range of stakeholders
Calm, diplomatic, and confident when dealing with sensitive or complex issues
