Lead File Handler/Technical Supervisor
Permanent - Full TimeJob Overview
The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor’s role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters.
Key Responsibilities
- Provide supervision, training and technical support to their team.
- To continue to handle a reduced caseload.
- Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
- Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
- Ensure effective communication with the team at all times
- Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
- Complete projects and process updates in order to improve current operating practices or to address specific client issues.
- To ensure compliance with the SRA Code of Conduct 2019
Skills, Knowledge & Expertise
The successful applicant will ideally have the following skills:
- Qualified Solicitor
- Experience in the file handing of disease claims (Essential)
- Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential)
- Proficient in all stages of the litigation process of disease claims (Essential)
- Excellent listening and verbal communication skills
- Demonstrate some prior experience of
- Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
- Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
- Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.