Wholesale Operations & Customer Services Coordinator

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.


As we continue to grow across EMEA markets, we are committed to delivering seamless and exceptional customer experience. We are looking for a proactive and detail-oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.

·       Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.

·       Monitor order progress from confirmation through to delivery.

·       Coordinate with the 3PL in Europe and logistics teams to ensure on-time delivery.

·       Route and coordinate Ex-Works shipments, liaising with customer-nominated freight forwarders and managing customers’ booking portals. 

·       Prepare and manage shipping documentation and export paperwork where required.

·       Prepare proforma invoices for pre-payment customers.

·       Liaise with the AR team for payment discrepancies, compliance charges and credit hold.

·       Handle order amendments, returns, and credit requests.

·       Support the sales team with customers’ requests.

·       Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.

·       Assist with sales orders reports and general order book management.

·       Maintain accurate customer records, pricing, and order data.

·       Support the implementation of process improvements and workflow optimizations.

·       Maintain up-to-date documentation, SOPs, and process guidelines.

·       Min. 2 years of experience in a similar role, working with key accounts such as Selfridges, Harrods, Net-a-porter.

·       Proficient in Microsoft Office (particularly Excel and Outlook)

·       Solid understanding of wholesale order processes and logistics.

·       Strong attention to detail and ability to maintain data accuracy across systems.

·       Excellent organizational skills and ability to manage multiple tasks simultaneously.

·       Strong communication skills, both written and verbal, for internal teams and customers.