Implementation Manager - Suffolk

Key Responsibilities

• Work collaboratively with central support colleagues to ensure that all areas of the new service are effectively implemented - including HR, Finance, Estates, Quality, H\&S, IT and SUL.
• Develop local external relationships and partnerships with appropriate stakeholders to ensure a joined-up approach to implementation.
• Working alongside HR, to support staff who are transferring to Together via a TUPE process, ensuring their transition Together is effectively managed.
• Manage the recruitment process to ensure that we employ competent staff for services within the context of Together’s recruitment policy and procedures.
• Keep abreast of national, local and community initiatives, which impact upon current services or may lead to the development of new services and share knowledge with colleagues and managers.
• Develop and sustain professional working relationships with funders, commissioners and other relevant agencies.
• Ensure process is in place to support service users, staff and relevant individuals/agencies in developing quality assurance processes, including any data transfer for new and existing services.
• Ensure effective communication across and within each service and the wider organisation.
• Support the transition and handover to a permanent Suffolk contract manager when appointed.

• Information relating to users must be treated in the strictest confidence and managed in line with Togethers Confidentiality and Data protection and processing polices and procedures.
• Information relating to staff must be treated in the strictest confidence and managed in line with Togethers HR policies and procedures.
  
  

• Models the highest levels of the Together Values commitment and its associated behaviours, to provide a clear example for all colleagues.
• Ensures that service user leadership is at the heart of everything we do.
• A deep and meaningful understanding of Together’s values and ethos and how these are developed in the workforce and through our service.

Skills, Knowledge & Expertise

• Demonstrable experience of leading and managing a diverse portfolio of accommodation services, delivering complex needs requirements within a formal governance and regulatory process.
• Experience of managing resources and budgets and a proven track record of delivering financial balance, sustainability and value for money.
• An understanding and experience of involving service users in their own care and support to inform service design and delivery and shape organisational strategy.
• Ability to recognise, engage and communicate with stakeholders and partners, enabling Together to deliver its vision, fulfil its purpose and achieve its strategic goals.
• Excellent leadership skills, influencing and negotiation skills and demonstrable professional credibility and resilience.
• A deep and meaningful understanding of Together’s values and ethos and how these are developed in the workforce and through our service.

• Previous experience of implementing services within a health and social care setting.
• Experience of operational and capacity planning to meet organisational performance targets.
• Extensive knowledge and understanding of the voluntary and community sector.