Customer Service Representatives
Full Time ₱19,000 - ₱21,600 / monthJob Overview
Virtual Staffing Solutions is currently looking for Customer Service Representatives that will play a critical role in managing the referral process within the organization. This position is responsible for receiving, processing, and tracking incoming patient referrals from various sources, ensuring timely and efficient communication between clients, referral sources, and internal teams.
Key Responsibilities
- Receive, process, and track incoming patient referrals from various sources (physicians, hospitals, etc.).
- Work with clinical teams and offices to ensure all referrals are processed efficiently and according to company guidelines.
- Serve as a liaison between clients and referral sources to ensure smooth transitions and quality patient care.
- Accurately input referral information into the CRM or electronic health records system.
- Monitor the status of referrals and ensure appropriate follow-ups are conducted in a timely manner.
- Work closely with the marketing, clinical, and operational teams to support company-wide referral goals
Skills, Knowledge and Expertise
- Experience in healthcare administration, customer service, or a related field.
- Knowledge of healthcare referral processes is preferred.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using CRM or electronic medical records systems is a plus.