Continuous Improvement Manager

• Design structured change approaches to support adoption of new processes
• Deliver and embed cross functional change projects 
• Anticipate and manage resistance constructively

• Lead medium to large scale improvement initiatives from diagnosis through implementation and embedding
• Conduct structured root cause analysis using data, stakeholder insight, and process mapping
• Design scalable process improvements aligned to organisational standards

• Analyse end to end processes to identify inefficiencies, duplication, and risk
• Work with IT, data, and operational teams to redesign workflows and system interfaces
• Support implementation of digital and system improvements

• Define measurable success criteria for each initiative
• Track improvement outcomes and operational metrics
• Report benefits to senior stakeholders

• Contribute to continuous improvement maturity development
• Support capability building in process improvement methods across teams

Key Responsibilities

• Lead impactful, cross‑functional change initiatives that directly shape how the organisation operates.
• Drive medium-large scale improvement programmes using data, insight, and structured problem‑solving.
• Redesign processes and workflows alongside data and operational teams to optimise systems and ways of working.
• Champion continuous improvement by defining success measures and showcasing benefits to senior stakeholders.
• Build organisational capability by coaching teams in improvement methods and embedding best‑practice standards.
• Play a key role in maturing the organisation’s overall improvement culture and long‑term transformation agenda. 

Skills Knowledge and Expertise

• Experience delivering continuous improvement initiatives
• Experience influencing without direct authority
• Strong process mapping and analytical capability, with an emphasis on embedding change
• Experience facilitating structured workshops
• Demonstrated delivery of measurable operational outcomes
• Comfortable working autonomously on projects using own initiative

• Lean or Six Sigma methodology knowledge
• Experience working with digital or system transformation
• Experience in research, consultancy, or professional services environment