Customer Service Representatives

Key Responsibilities

• Respond to priority service appointment requests and coordinate with capacity planners for scheduling.
• Deliver excellent customer service via phone, email, chat, and customer portals.
• Resolve scheduling and service-related issues, including rescheduling and cancellations
• Maintain and update customer records accurately in company systems.
• Communicate service call status and technician ETAs to customers.
• Process payments in compliance with CPI regulations.
• Accurately document interactions using call monitoring software.
• Collaborate with Sales, Service Coordinators, and Dispatch to optimize scheduling efficiency and response times.
• Create and process invoices and maintain service-related reporting.
• Maintain current knowledge of all products, services, and promotions.
• Provide dispatch support and perform other assigned duties as needed.

Skills, Knowledge and Expertise

• At least 1 year of customer service experience is required.
• Proficiency with customer service, billing, and payment systems is an advantage.
• Strong communication skills with the ability to resolve customer issues professionally.
• Able to multitask in a fast-paced, dynamic environment while maintaining accuracy.