Appraisals Trainer

• Shadow the Appraisals Training Lead to learn existing structures and practices.
• Deliver training programs for new appraisers under supervision.
• Provide one-to-one, hands-on training for new starters.
• Observe and support classroom-based learning sessions.
• Build strong relationships with Team Leaders and stakeholders.

• Deliver classroom training independently to new and trainee appraisers.
• Track and assess appraisers’ progress using assignments, practical exercises, and feedback.
• Identify knowledge gaps within the team and develop solutions.
• Begin updating and refining training content to meet evolving needs.

• Embed a strong culture of learning across the Appraisals Team.
• Take ownership of classroom sessions and create engaging learning experiences.
• Document and measure the effectiveness of training programs.
• Collaborate with Training Leads, Learning & Development, and management to evolve the department’s approach to training.

Key Responsibilities

• Deliver structured, high-quality training to new and developing appraisers.
• Support the progression of appraisers through to senior levels.
• Use a range of teaching methods to suit different learning styles.
• Track and measure individual performance and training outcomes.
• Continuously improve training content and delivery.
• Maintain accurate records of training activities and outcomes.

• Deliver training in classroom settings and at-desk coaching.
• Use varied training styles and techniques to support different learning needs.
• Identify and champion opportunities to leverage AI and new technologies to continuously improve the appraisals process and training delivery. 
• Monitor appraisers’ performance and track progress against objectives.
• Assess knowledge and skills through assignments, exams, and practical assessments.
• Work closely with Senior Appraisers, Team Leaders, and management to align training with business needs.
• Maintain up-to-date and accurate records of training activities and outcomes.
• Attend relevant events, workshops, and training sessions to keep knowledge current and relevant.

Skills, Knowledge and Expertise

• Strong knowledge of appraisal processes and product categories, including jewellery, cameras, watches, precious metals, toys, and electricals.
• Confidence in delivering training in both group and one-to-one settings.
• A keen interest in and ability to incorporate AI/ technology solutions into training content and departmental processes. 
• Ability to adapt training style to suit different learners.
• Excellent communication and presentation skills.
• Organised, detail-focused, and able to track and measure training success.
• Commitment to continuous learning and professional development.