ServiceNow Training Specialist

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.

• Primary responsibility for generating all training materials (documentation and videos)

for consumption by the solution's end users.

• Design, develop, and deliver detailed training materials including training coursework,

agendas, briefs, white papers, user guides, surveys, feedback etc.

• Partner with Business Analysts to understand the customer's business requirements at a

fundamental level.

• Meet with customer and contractor personnel to formulate and review task plans and

deliverable items, and effectively execute in accordance with approved plans.

• Collaborate with functional and technical counterparts and customers in forming

strategies to improve performance and overall effectiveness of the change management

strategy.

• Ensures adherence to best practices, and quality standards and reviews project

deliverables for accuracy.

• Create a tiered curriculum that will provide training at various levels of complexity (like

beginner/infrequent users to advanced/power users)

• A minimum of 7 years as a Technical Writer or Training Specialist

• Exceptional written and presentation skills

• An ability to author comprehensive end-user documentation that guides a user through

complicated, multi-step operations to perform a function.

• An ability to conduct live training sessions for a group of users with a disparate range of

functional knowledge and computer skills.

• An ability to understand complex business processes and break them down into smaller,

manageable pieces.

• An ability to employ your expertise as a Training Specialist to spot awkward or

convoluted interfaces/processes early in the design process in order to guide the team

toward an easier-to-understand (and train) interface.

• An ability to work with a cross-functional team in a highly collaborative environment and

communicate feedback constructively.

• An ability to speak confidently and effectively with the customer and end-user.

• Prior experience working in an Agile environment.

Highly Desired Qualifications, Work Experience, and Knowledge, Skills & Abilities:

• Experience with supporting delivery of low-code platforms, including Salesforce, Appian,

or ServiceNow.

• Experience with Jira, Confluence, Slack

• Experience in supporting Federal IT projects.

• Experience in supporting multiple projects