Team Leader (Watches)
Full TimeJob Overview
About the team:
At Vintage Cash Cow, our Watches Team plays a vital role in both the buying and selling services we provide. Supporting the Appraisals team to identify unusual and high value pieces, providing accurate valuations to offer our customers. Later in our process the Watch team will create auction, ebay and trade listings, using their knowledge to bring the products alive, helping to sell our stock to worldwide buyers.
About the role:
As the Watches Team Leader, you’ll ensure the smooth running, performance, and development of your team. You’ll take responsibility for quality checks, training, performance management, and people development, while also supporting continuous improvement across the department.
Your leadership will be instrumental in creating a high-performance culture, ensuring department quality, accuracy, and productivity.
This role requires a strong communicator and organiser, someone resilient and passionate about developing people while balancing day-to-day operational demands.
Getting Started...
- Learn and embed VCC management processes.
- Align practices with other Team Leaders, Trainers, and Management.
- Conduct regular 1:1s with your team and provide hands-on training for junior members.
- Identify streamlining opportunities.
- Build strong working relationships with fellow leaders and stakeholders.
Establishing Your Impact…
- Instil a high-performance culture within your team.
- Make data based decisions to improve processes
- Conduct performance reviews and track progress for all team members.
- Identify and close knowledge gaps, supporting continuous learning.
- Ensure your team consistently achieves departmental KPIs and accuracy standards.
Driving Excellence…
- Drive improvements in productivity, quality, and workflow management.
- Support Watch team assessors at all levels in their career progression.
- Collaborate with stakeholders across the business to resolve queries and refine processes.
- Champion continuous improvement and propose process enhancements.
Key Responsibilities
Key Goals & Objectives:
- Develop your team both personally and professionally.
- Increase quality and accuracy of pricing and listings.
- Improve overall team productivity.
- Train and support assessors across different experience levels.
- Manage workflow queues, holidays, and sickness absences effectively.
- Conduct regular performance reviews and provide constructive feedback.
- Partner with department heads and management to refine processes and resolve issues.
Key Responsibilities:
- Foster a safe, tidy, and inclusive working environment.
- Conduct regular 1:1s and performance reviews with team members.
- Check and sign off gold and high-value items to maintain quality standards.
- Train and develop assessors across all levels
- Manage team workflows, including queues, holidays, and sickness absences.
- Audit listings and pricing, providing feedback to improve accuracy.
- Collaborate cross-functionally to resolve queries and improve processes.
- Replenish stock and manage equipment/supplies as required.
Skills, Knowledge and Expertise
Essential Skills & Experience:
- Previous management experience, internal or external
- Excellent communication and coaching skills.
- Resilient, adaptable, and confident in managing change.
- Passion for developing and supporting others.
- Ability to deliver both positive recognition and constructive feedback.
- Strong organisational skills with a proactive approach to problem-solving.
- Team-first mentality, leading by example in work ethic and attitude.
- Commitment to fairness, consistency and impartiality in all people matters.
- Proactive and cohesive approach to implementing company policies.
Nice-to-haves Skills:
- Detailed knowledge of marketplace and VCC processes from listings to returns.
- Experience mentoring or training others.
- Experience working with watches