Contract Salesforce Administrator
Contract / Temp $50.00 - $70.00 / hourJob Overview
The Jed Foundation (JED) is seeking a temporary Salesforce Administrator to provide critical support as we continue to scale our work. This role is focused on task-level execution and delivery. You will work directly with our Technical Administrator to help manage and maintain our Salesforce Non-Profit Success Pack (NPSP) instance. This position is ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role will not be responsible for planning or prioritizing work, but rather for executing tasks assigned by the senior team.
*Please note that while this is a remote position, you MUST be based in the United States and it is slated to go for 4 months. In addition, you must be willing to work EST hours to support our org.
*Please note that while this is a remote position, you MUST be based in the United States and it is slated to go for 4 months. In addition, you must be willing to work EST hours to support our org.
Key Responsibilities
Salesforce Administration (Task-Based)
- Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks
- Manage user accounts, profiles, and page layouts as directed
- Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements
- Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned
- Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream)
- Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments
- Build and maintain reports and dashboards to meet stakeholder requests
User Support
- Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system
- Assist in updating and maintaining clear documentation (user guides) for Salesforce processes
Skills, Knowledge & Expertise
- 1-3 years of hands-on experience as a Salesforce Administrator
- Strong preference for experience with the Non-Profit Success Pack (NPSP)
- Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards
- Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data
- Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner
- Adaptability to thrive in a fast-paced, evolving technology landscape
- A genuine passion for and alignment with JED's mission
Preferred Qualifications
- Salesforce certifications (e.g., Certified Administrator)
- Direct experience working in a non-profit organization
- Familiarity with related tools like Google Workspace, Slack, or Asana
- Experienced with DevOps tools such as Gearset