Support Worker Role

Key Responsibilities

• Establish and maintain relationships of trust with service users, in order to build engagement.
• Support people experiencing mental distress in an empathic, professional manner.
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition.
• Work alongside individuals to develop and review robust assessments, safety management plans and personalised recovery support plans.
• Contributing to the protection of individuals from the risk of abuse and self-harm.
• Value the lived experience of service users and enable them to use that experience to support each other and improve their Together service.
• To communicate effectively with individuals from a wide variety of backgrounds including people from marginalised or minority groups.
• To share knowledge, skills and experience within the team while observing confidentiality.
• Work with professionals from other agencies and make onward referrals, linking service users into other community opportunities
• To record and report on activity and outcomes, sharing examples of good practice.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
• Participate in mandatory and job-related courses, learning activities and a commitment to own continuous professional development.
• Maintain professional boundaries in all aspects of work with service users.
• Work evenings and weekends.

Skills, Knowledge & Expertise

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude and able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with services users and establish and maintain professional boundaries in working with service users
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem-solving skills relating to welfare benefits, education and relationships
• Open to - and willing to participate in - formal and informal job related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to car/public transport
• Able to work a varying pattern of shifts on a 24 hour 7-day week rota, with notice

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent