Empowering organisations to achieve their highest potential.
At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our inhouse expertise.
The Technical Decision Maker, known internally as Technical Officer, plays a crucial role in ensuring the effective and compliant administration of all technical aspects of the certification process, in adherence with business and accreditation requirements in the UK and Internationally. This position demands exceptional attention to detail, strong organisational skills, confident decision-making, and a proactive approach to continuous learning in an increasingly digital environment.
What that means day to day
Review incoming applications to determine risk, audit duration and auditor competence
Analyse audit reports to check for compliance to accreditation and certification requirements
Investigate and report appeals
Decision making using technical knowledge of ISOs and IAF requirements
Handle customer queries outside of the certification cycle to ensure ongoing adherence to compliance requirements
Support the sales teams with complex quotes, this can include attending customer meetings as a technical advisor
Assist with resource allocation and audit planning
Provide technical advice and guidance to all departments
Support the compliance team with compliance projects, internal audits, non-conformance close outs and new product implementation
Ad-hoc responsibilities as required by the Technical Team Manager
What you’ll need to be successful
Essential
Experience in the practical application of ISO management systems standards (including quality, environmental, and occupational health & safety management systems).
Strong analytical and risk-based decision-making abilities, effectively applying both theoretical insights and practical experience.
Exceptional communication and relationship-building skills, with a proven ability to engage effectively with colleagues, clients, and stakeholders.
Cross-functional collaboration expertise, seamlessly working across teams and departments to achieve shared objectives.
Desirable
ISO Lead Auditor Qualifications (e.g., ISO 9001, 14001, 45001, 27001), demonstrating advanced auditing expertise.
Knowledge of ISO 17021/17065 requirements, ensuring compliance with accreditation and certification body standards.
Understanding of information security and energy management system standards, supporting broader compliance needs
Working knowledge of the certification industry, providing insight into industry trends, processes, and best practices.
