Program Coordinator
Full Time $57,000 - $70,000 / yearJob Overview
MISSION:
Ensure aftermarket customer programs at the Brockville, Ontario Motor Coils Manufacturing facility are executed smoothly by coordinating schedules, documentation, and cross-functional communication so that locomotive motor, stator, and armature repairs and builds are delivered on time, within scope, and aligned with customer expectations.
Ensure aftermarket customer programs at the Brockville, Ontario Motor Coils Manufacturing facility are executed smoothly by coordinating schedules, documentation, and cross-functional communication so that locomotive motor, stator, and armature repairs and builds are delivered on time, within scope, and aligned with customer expectations.
Outcomes:
- Achieve ≥ 95% on-time delivery for all coordinated aftermarket programs by maintaining accurate schedules and proactively escalating risks.
- Maintain ≥ 99% order entry accuracy (including change orders and RMAs) to prevent production or invoicing delays.
- Provide same-business-day responses to customer inquiries and program status requests to ensure clear and timely communication.
- Ensure 100% of programs have complete and audit-ready documentation (trackers, change logs, customer requirements, quality records).
- Identify and implement at least 3 workflow improvements annually that reduce turnaround time, errors, or communication gaps.
Role Competencies:
- Program Coordination: Ability to manage multiple orders, timelines, and stakeholders simultaneously.
- Customer Communication: Professional, clear, and responsive communication with customers and internal teams.
- Manufacturing Workflow Knowledge: Understanding of repair/manufacturing processes, scheduling constraints, and material flow.
- Computer Agility & Data Accuracy: Quickly learns new systems and tools; enters and maintains data with a high degree of accuracy and attention to detail to prevent downstream operational or billing errors.
- Risk Identification & Escalation: Ability to anticipate delays, scope changes, and material shortages and escalate early.
- Cross-Functional Collaboration: Works effectively with production, engineering, supply chain, and quality teams.
- Continuous Improvement Mindset: Identifies inefficiencies and supports process improvements.