ServiceNow Solutions Architect
Full Time $165,000 - $180,000 / yearJob Overview
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
As a ServiceNow Solutions Architect, you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
As a ServiceNow Solutions Architect, you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
What you will do:
- Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
- Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
- Performs application maintenance to include performance monitoring and error identification and remediation.
- Manage key stakeholders both internally and externally.
- Manages ServiceNow instance security: user/group access, administration, access control lists.
- Initiate health scans and tracks the remediation of findings.
- Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
- Use good coding practices, to ensure reliable, durable code.
- Understand customer critical business issues, requirements, and outcomes
- Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
- Incorporate ServiceNow best practices and accelerators.
- Lead technical aspects of the ServiceNow implementation
- Provide technical guidance during workshops and assist in the creation and refinement of stories
- If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
- Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
- Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
- Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
- Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
- Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
- Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
- Act as a mentor to support less experienced colleagues
- Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
- Contribute to the development of opportunities and provide input to grow our business
What you will bring:
- Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
- Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
- Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
- Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
- Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
- Experience with ServiceNow and applying ITIL standards.
- Hold a ServiceNow System Administrator certification and Implementation Specialist
- Experience with Data Migration