Reservation Agent
Permanent - Full TimeJob Overview
The incumbent of this position is responsible to materialize the maximum number of requests and reservations.
Key Responsibilities
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow internal credit policy.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Follow the internal up-sell programme for Reservations department.
- Perform any other duties as assigned to them by management.
Skills, Knowledge and Expertise
An Arabic speaker with previous experience working in a five-star hotels.