Journey Learning & Development Specialist
PermanentJob Overview
At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.
We are seeking a modern, execution-oriented Journey Learning & Development Specialist to design and deliver high-impact training labs and programs to our employees that power our most critical new processes, systems, and strategic initiatives. This role will translate evolving business priorities — particularly those tied to our Customer Journey and Experience — into structured, scalable learning experiences that drive clarity, capability, and adoption across the organization.
We are seeking a modern, execution-oriented Journey Learning & Development Specialist to design and deliver high-impact training labs and programs to our employees that power our most critical new processes, systems, and strategic initiatives. This role will translate evolving business priorities — particularly those tied to our Customer Journey and Experience — into structured, scalable learning experiences that drive clarity, capability, and adoption across the organization.
Operationally minded and systems-oriented, you understand how training must scale with the business. You will design both rapid-response labs to support immediate initiative rollouts and enduring programs that are continuously refined to strengthen long-term capability. Your work will ensure that change is not only launched — but embedded across the United States and our Global regions.
This role also plays a key part in breaking down internal silos. By partnering cross-functionally and building trusted relationships across teams, you will help align execution around shared processes, shared language, and shared outcomes. The goal is simple: operate as one cohesive organization delivering consistent, high-quality customer experiences.
If you are energized by turning strategy into execution, building practical learning environments, and enabling teams to adopt new ways of working at scale — this role is for you.
What that means day-to-day:
- Design, develop, and facilitate high-impact training labs and enablement programs supporting new processes, systems, and enterprise initiatives.
- Translate strategic priorities — particularly those impacting the Customer Journey and Experience — into clear, structured, and scalable learning solutions.
- Partner cross-functionally with Operations, Product, Sales, Customer Success, and Leadership to ensure training aligns with real-world workflows and performance expectations.
- Lead rapid design and deployment of just-in-time learning labs to support critical launches, while also building sustainable programs that evolve with business needs.
- Build scalable training frameworks, toolkits, and documentation that enable consistent adoption across regions and teams.
- Facilitate engaging, hands-on sessions (virtual and in-person) that drive practical application, not just knowledge transfer.
- Identify and close operational capability gaps through needs assessments, feedback loops, and performance analysis.
- Help break down internal silos by creating shared language, shared process clarity, and cross-functional alignment through learning initiatives.
- Develop measurement frameworks to evaluate training effectiveness, adoption rates, and downstream business impact.
- Continuously refine content and delivery models based on employee feedback, performance data, and changing organizational priorities.
- Maintain structured documentation of training materials, process updates, and enablement resources to support operational consistency.
- Act as a cultural ambassador for continuous improvement, operational excellence, and customer-centric execution.
What you’ll need to be successful:
Experience & Background
- 3+ years of relevant experience in Learning & Development, Enablement, Instructional Design, Organizational Development, or a related field.
- Demonstrated experience designing and facilitating training programs supporting new processes, systems, or organizational change initiatives.
- Experience working cross-functionally in fast-paced, evolving environments.
- Exposure to customer-facing or customer-experience-driven organizations strongly preferred.
Skills & Capabilities
- Strong instructional design capabilities (ADDIE, rapid design, blended learning, lab-based learning, microlearning).
- Ability to translate complex operational or technical concepts into practical, actionable learning experiences.
- Proven facilitation skills (virtual and in-person) with the ability to engage diverse audiences.
- Operationally minded with strong systems thinking — understands how training connects to workflow, performance, and business outcomes.
- Experience building scalable frameworks, documentation, and enablement resources.
- Ability to design both rapid-response learning interventions and longer-term evolving programs.
- Strong collaboration skills with demonstrated ability to break down silos and build alignment across teams.
- Data-informed mindset — ability to define success metrics, measure adoption, and iterate based on performance insights.
- Excellent written and verbal communication skills with executive-level clarity.
Technical Proficiency
- Experience with LMS platforms and learning content tools (e.g., Articulate, Rise, Canva, Google Suite, Microsoft Suite, etc.).
- Familiarity with project management tools (e.g., Asana, Monday, Jira, etc.) preferred.
- Comfort leveraging AI and modern learning technologies to enhance efficiency and engagement.
Attributes
- Bias toward action and execution.
- Highly organized with strong project management discipline.
- Curious, adaptable, and comfortable operating in ambiguity.
- Customer-journey centric mindset.
- Passionate about building capability, driving adoption, and enabling organizational growth at scale.