Head of Talent Acquisition
Full TimeJob Overview
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Head of Talent Acquisition to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Head of Talent Acquisition to join our Team
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
Strategic talent leadership
- Develop and implement a progressive talent acquisition strategy aligned to the company’s commercial objectives, AI growth roadmap and long-term workforce planning requirements.
- Partner closely with Executive and Senior Leadership to anticipate capability gaps, particularly in AI, data, digital transformation and emerging technologies.
- Build workforce models that support scalable growth, including onshore, nearshore, and offshore capability strategies.
- Act as a strategic advisor to the business, confidently challenging hiring assumptions, workforce structures, budget allocation, and skill deployment to ensure optimal outcomes.
AI & future skills enablement
- Design and continuously evolve a company-wide skills matrix, mapping current capability against future AI and technology requirements.
- Identify skill shortages, reskilling opportunities, and build vs. buy decisions to support AI innovation and automation objectives.
- Partner with Learning & Development to drive targeted upskilling programmes that enhance AI fluency and digital capability across the workforce.
- Ensure hiring strategies prioritise scarce AI talent while balancing cost control and long-term sustainability.
Global & offshore talent strategy (including South Africa)
- Develop and implement a structured offshoring strategy, with particular focus on expanding and optimising capability in South Africa where appropriate.
- Identify roles suitable for offshore deployment without compromising quality, governance, or cultural alignment.
- Ensure offshore hiring aligns to cost efficiency, scalability, and long-term workforce resilience.
- Build strong local recruitment partnerships and employer brand presence within key offshore markets.
End-to-End recruitment excellence
- Oversee and manage the complete recruitment lifecycle across all functions and geographies.
- Leverage innovative sourcing strategies and ensure a seamless, high-quality candidate experience.
- Drive employer branding initiatives across digital channels, industry networks, and talent communities.
- Manage, coach, and develop a high-performing recruitment team focused on delivery excellence and continuous improvement.
Talent intelligence, reporting & commercial governance
- Provide regular, data-driven talent reports to the business, tracking:
- Skills shortages and future capability risks
- Hiring pipeline and time-to-fill metrics
- Cost per hire and recruitment ROI
- Headcount tracking vs. budget
- Overspend risks and resource forecasting
- Use analytics to identify inefficiencies, duplication or structural workforce issues.
- Present insights confidently at leadership level, driving accountability for workforce planning decisions.
- Implement dashboards that allow the business to monitor talent risks and workforce investment in real time.
Workforce planning & business partnership
- Collaborate with Finance and Business Leaders to align hiring with financial planning and budget governance.
- Actively challenge unnecessary hiring requests and ensure robust justification linked to strategic outcomes.
- Drive proactive workforce planning conversations rather than reactive hiring behaviour.
- Ensure onboarding processes are seamless, compliant and aligned with culture and performance expectations.
Skills, Knowledge and Expertise
General Skills
- Strategic thinker with strong commercial acumen.
- Confident and credible at Executive level; comfortable challenging the business constructively and assertively.
- Highly analytical with strong capability in workforce data interpretation and reporting.
- Excellent written and verbal communication skills.
- Skilled in negotiation and stakeholder influence.
- Able to balance long-term strategic thinking with operational delivery.
- Strong relationship builder across internal teams, external partners, and global talent markets.
- Deep commitment to diversity, inclusion, and equitable hiring practices.
- Adaptable and resilient in high-growth, fast-evolving environments.
- Awareness & commitment to promoting diversity & inclusion in the talent acquisition process.
Technical Skills
- Solid understanding of sourcing techniques & tools (social networks, LinkedIn & other portals)
- Hands on experience with Applicant Tracking Systems (ATSs)
- Proficient with data analysis & reporting with attention to detail & high level of accuracy.
- Strong Outlook skills, Excel, Word & PowerPoint
Prior Experience
- Proven experience as an Talent Acquisition Leader in a global firm with leading the function and organisation through a series of change initiatives
- Experience in Financial Services and/or a professional services environment is a plus