ServiceNow Consultant (Developer) - Legal Service Delivery
Full TimeJob Overview
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a ServiceNow Consultant (Developer), you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
As a ServiceNow Consultant (Developer), you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
What you will do:
- Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based upon the prioritized product backlog
- Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources
- Build service requests from the requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service
- Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
- Unit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developer’s code as needed
- Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectives
- Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.
- Participate in implementation architectures for digital solutions, frameworks, and accelerators
- Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable
- Help with building proof of concept, creating technical solutions for internal application as needed.
- ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset).
What you will bring:
- Bachelor's degree in Computer Science, Information Systems, or an equivalent technical field.
- At least 4-7+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the full capabilities (discover, design, implement and optimize) of the ServiceNow platform while delivering in an Agile framework.
- A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture.
- Experience with ServiceNow components such as CSM, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
- Experience with creating reports and dashboards within ServiceNow.
- ServiceNow Certified Application Developer or ServiceNow Certified CSM Implementation Specialist.
- Fairly good understanding of data concepts (SQL, Databases) and business workflows
- Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources