Complex Needs Support Worker

Key Responsibilities

• To work as part of a care team to provide high quality care to Service Users, developing an effective means of communication between members of your team and colleagues.
• Promoting and Safeguarding the welfare of Service Users.
• Ensure that petty cash is used in accordance with the Company's policies and procedures.
• To support Service Users, ensuring personal care tasks are carried out to enhance and support the independence of the Service User, in-line with Care Plans.
• Reviewing progress of care with the Service User, and reporting any signs of deterioration in physical and mental health appropriately.
• Follow policies and procedures to maintain the highest standards of Infection Prevention and Control.
• Provide support to Service Users, ensuring that they are able to budget effectively to meet the costs of their chosen social, educational, or leisure activities, including all activities of daily living.
• Teaching life skills such as shopping, using public transport, and paying bills.
• Measuring effectiveness of Service Users' Care Plans with interdisciplinary team; providing care improvement recommendations when required.
• Enable Service Users to maintain a healthy diet and shop appropriately for the specific needs of the Service User, while also respecting their right of choice.
• To carry out tasks in a way that will demonstrate respect for dignity and privacy of Service Users, irrespective of the severity of disability or personal circumstances.
• Contribute to enhancing the leisure and social life of Service Users by encouraging and supporting development of personal skills through hobbies and interests.
• To liaise with other agencies and Health Care Professionals involved with Service Users' when required, to ensure all care needs meet the highest possible standards and maintain consistency of support.
• Supporting and helping with Health Care needs such as routine checks or administering medication.
• To respect the rights and choices of the Service Users.
• Participate in audits, as requested and required.
• Act in accordance with all legal requirements; fostering treatment practices and standards of care that comply to the values of the service whilst observing governing regulations.
• To encourage positive social interactions with Service Users.
• Attend and participate in training, team meetings, supervision meetings, and appraisals, where required.
• Comply with all respective company policies and procedures.
• Provide emotional and practical support for Service Users and their families.
• Understanding Service Users' communication needs and adopting your communication to each individual, e.g. sounds, tones, body language.
• Arranging and supporting a full range of daily activities, in the Service Users' home, and in the community, such as days out or going away on holiday.

• Assisting Service Users to mobilise in accordance with best moving and handling practices and Care Plans.
• Assisting Service Users to maintain a good dietary intake of food and drinks, in accordance with training and Care Plans.
• Undertake roles in relation to medication administration (this is role specific and must be carried out at the discretion of management and in-line with training, local standards, and Company policy).
• Encourage Service Users to be as independent as possible with their Personal Care requirements.

• Washing
• Ironing
• Shopping
• Meal preparation
• To ensure a clean and safe environment for Service Users and colleagues.

Skills, Knowledge and Expertise

• Good literacy and numeracy skills.
• Excellent communication skills, both written and verbal.
• Organisational skills.
• Observational skills.
• Good time management and problem-solving skills.
• Good listening skills.
• Ability to communicate clearly and sensitively.
• Ability to remain calm under pressure.
• Passionate, caring and enthusiastic.
• Patient, flexible and reliable.
• Integrity.