Account Manager
Full TimeJob Overview
As an Account Manager at Zencargo, you will act as the strategic partner to fast-growing brands, helping them turn supply chains into a competitive advantage. You will own a portfolio of customers and drive measurable commercial impact through data, technology, and logistics expertise.
This is a growth-focused, data-driven role for someone who thrives on building high-value relationships, uncovering opportunities, and being fully accountable for commercial performance.
Your Impact:
- Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
- Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction.
- Drive platform adoption: Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
- Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
- Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
- Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.
Key Responsibilities
- Manage a portfolio of strategic & SMB US-based accounts
- Build and execute strategic account plans with defined growth targets
- Increase stakeholder engagement and account penetration
- Lead regular Business Reviews and ROI storytelling
- Drive proactive platform usage and feature enablement
- Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot
- Collaborate with Pricing & Procurement on rate optimisation and publishing
- Identify upsell/cross-sell opportunities based on customer data and pain points
- Own customer communication for escalations and partner with internal teams to resolve root causes
- Support aged debt management through AR tool review and customer follow-up
Skills, Knowledge and Expertise
Commercial & Strategic Skills
- Proven success in account growth and stakeholder management
- Strong strategic thinking and planning capabilities
- Data-literate and ROI-focused with ability to translate insights into action
Experience with platform adoption and B2B SaaS-like value delivery in logistics
Soft Skills
- Excellent communicator and relationship builder
- Skilled presenter, confident leading senior conversations
Collaborative, solution-oriented team player - Strong prioritisation and project management ability
Technical Skills
- Proficient in Google Suite, BI tools (e.g. Thoughtspot), and CRM systems
- Strong understanding of international freight forwarding and supply chains
- Comfortable navigating customer data to find value levers