B2B Account Specialist
Part TimeJob Overview
HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets ourselves through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.
Our sales and marketing team is collectively responsible for sourcing the best products, generating exciting designs, creating amazing ecommerce experiences, and driving sales.
That's where you come in. 🙌
We are seeking a part-time, 20 hour/week B2B Account Specialist who thrives at the intersection of sales and customer loyalty. Your role is to help support revenue growth through our HC Brands B2B company stores while nurturing meaningful relationships that lead to long-term B2B customer loyalty. In addition to aiding with company store management, you will work directly with customers to provide exceptional service, and respond and answer requests from customers for large order quotes.
Our sales and marketing team is collectively responsible for sourcing the best products, generating exciting designs, creating amazing ecommerce experiences, and driving sales.
That's where you come in. 🙌
We are seeking a part-time, 20 hour/week B2B Account Specialist who thrives at the intersection of sales and customer loyalty. Your role is to help support revenue growth through our HC Brands B2B company stores while nurturing meaningful relationships that lead to long-term B2B customer loyalty. In addition to aiding with company store management, you will work directly with customers to provide exceptional service, and respond and answer requests from customers for large order quotes.
The ideal candidate is not just looking for a job but is on a mission. We want someone who is electrified by the idea of growing a business together with us while shaping an unparalleled experience for our business customers. At HC Brands, we believe that revenue growth and customer loyalty aren't just KPIs; they're the heartbeat of our company. Your role will be more than filling quotas and managing accounts; it's about being a catalyst that drives marketing campaigns with strategic sales initiatives.
What you'll do:
Strategic Revenue Growth: Utilize the HC Brands platform to identify high-revenue opportunities for upselling, cross-selling, and customer retention.
Customer Loyalty & Engagement: Build and sustain relationships that extend beyond the transaction, embodying our commitment to customer loyalty.
Sales Strategy & Tactics: Collaborate with peers to optimize sales processes and partner with Marketing to innovate sales opportunities.
Lead Management & Qualification: Manage both outbound and inbound leads effectively, ensuring they’re well-nurtured and ready for the sales cycle.
Quote Analysis and Response: Review and respond to large order quotes and work to drive sales to completion.
Re-Engagement Strategies: Reactivate dormant or inactive leads by emphasizing long-term value and brand loyalty.
We're looking for someone who doesn't just want a paycheck but aspires to leave a lasting impact on how we do business and engage with our customers. If you're the kind of person who is always looking two steps ahead and thrives on building something enduring and impactful, then this role is your opportunity to do just that.
To do well in this role you’ll need to:
- Possess the following experience:
- Minimum of 2 years’ experience in sales; ecommerce sales preferred;
- Experience with lead generation system such as Salesforce, Zendesk, HubSpot
- Possess the following traits:
- Driven & passionate to achieve and surpass business goals & objectives.
- Accepts constructive feedback and is driven to improve overall performance.
- Puts in necessary time & effort to accomplish departmental goals and owns results.
- Proactive, pushes communication with peers and leadership.
- Exemplifies persistence, no such thing as "no” or “can’t".
- Ability to identify problems, and spearhead plans to solve them.
- Can manage both up and down & respectfully challenge leadership.
- Can self-manage by prioritizing work & seeking help where necessary.
Above all else though, my advice for anyone looking to work at HC Brands is very simple; you have to want to be here. It won't be enough to show up to interview and be capable. We are a small company with extremely talented people who creatively solve unique problems as they arise. There will be times where we all just have to take a deep breath and dig deep to get the job done. We're looking for talented people with the appetite for that challenge.
Do your homework. Look at our website, our blogs, and our products. Get to understand what we're about, and come to the interview with that insight ready to tell us how you could play a part in that success.
Do your homework. Look at our website, our blogs, and our products. Get to understand what we're about, and come to the interview with that insight ready to tell us how you could play a part in that success.