Risk, Compliance & Governance Specialist
Job Overview
Company Overview
Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.
Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.
Visit www.superloop.com to learn more.
Business Unit Overview
The Consumer unit is the face of our retail brand that is committed to delivering on our customer promise; Super fast, Super reliable and Super easy internet access for all Australian homes. As a part of the Consumer unit, you will bring together systems, processes and people that deliver this experience across the customer touchpoints and customer lifecycle.
Role Purpose
The Risk, Compliance & Governance Specialist plays a critical role in strengthening the organisation’s risk and compliance maturity by embedding a consistent, enterprise-wide approach to risk management, compliance assurance, and governance across Superloop and Exetel consumer and enterprise products.
Operating within the ISO 31000 risk management framework, the role is L1 positioned in the Consumer business unit and supports the identification, assessment, treatment, and monitoring of regulatory and operational risks, with a particular focus on compliance uplift, control effectiveness, and quality assurance.
The role ensures that compliance obligations particularly across telecommunications regulatory frameworks are translated into practical, sustainable controls, and that those controls are operating as intended through structured testing, monitoring, and continuous improvement activities, ensuring alignment with Compliance framework by L2.
Key Responsibilities
Compliance Uplift & Risk Maturity:
Drive the uplift of compliance capability across Superloop and Exetel product portfoliosensuring consistent interpretation and application of regulatory obligations across brands, systems, and customer segments.
Compliance Control Quality Assurance:
Design and execute risk-based compliance assurance and control testing activities, assessing control design adequacy and operating effectiveness.
Perform thematic reviews, control health checks, and targeted deep dives to identify control gaps, weaknesses, and emerging risks.
Document findings clearly and objectively, articulating risk exposure, root causes, and residual risk, and tracking remediation actions through to closure.
Provide clear, evidence-based assurance to senior stakeholders on the effectiveness of compliance controls and governance arrangements.
Risk Management & Governance:
Support the end-to-end risk lifecycle, including risk identification, assessment, evaluation, treatment,
and monitoring, in line with ISO 31000 principles.
Assist in maintaining risk registers, control mappings, and risk metrics (KRIs), ensuring risks are
clearly articulated and consistently assessed.
Reporting & Tracking:
Maintain progress tracking and provide regular updates on review completion, uplift outcomes, and
compliance alignment status.
Qualifications and Experience
Demonstrated experience in a risk, compliance, governance, or assurance role within the telecommunications industry or a similarly regulated consumer services environment.
Proven experience supporting compliance uplift across telco products and brands, ensuring regulatory obligations are consistently interpreted and embedded into operational processes (e.g. across Superloop and Exetel offerings). Excellent written and verbal communication skills.
Hands-on experience performing compliance control quality assurance, including: Excellent written and verbal communication skills.
Assessing control design adequacy against regulatory obligations
Testing operating effectiveness of customer, service delivery, and operational controls experience maintaining and reviewing risk registers, compliance obligation registers, and control libraries relevant to telco regulatory requirements.
Experience preparing clear, evidence-based compliance and risk reporting for management and governance forums, including findings, root causes, risk ratings, and remediation status.
Proven ability to operate effectively in a team based risk and compliance function, contributing to shared objectives, knowledge-sharing, and continuous improvement.
At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.