Driver
Permanent - Full TimeJob Overview
The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.
Key Responsibilities
- Open car doors for arriving and departing guests and escort them to the lobby.
- Ensure guests are greeted upon arrival.
- Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries.
- Ensure effective handover is done, gaining information from earlier shift.
- Forward all guest complaints or problems to the manager on duty.
- Perform any trips and drives with the hotel car / bus as requested.
- Control all guests’ car keys.
- Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader.
- Establish, promote and maintain good public relations while meeting or exceeding guest expectations.
- Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum.
- Ensure that airport / crew transportation flow is maintained effectively.
- Keep a tab on the vehicle and report to the respective hotel authority in case of maintenance or repair need.
- Keep a record of all the incidents while driving - for example any accidents or tickets and report to your superior regarding all such incidents.
- Assist the guests in any travel or destination regarding issues by applying his/ her knowledge of the local area.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
- 2 years driving experience
- In depth knowledge of the City and the surroundings
- English – good oral and written skills