Dispatch/Customer Support Representative
Full Time $21.50 / hourJob Overview
The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status.
ESSENTIAL FUNCTIONS
- Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers
- Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients
- Responsible for sorting and preparing all delivery paperwork
- Operate FIDELITONE routing software to effectively communicate with drivers
- Works with and assists drivers and customers to problem solve and provide excellent customer service
- Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
- Responsible for communicating cancelled or rescheduled deliveries to end customer and client
- Other duties as assigned
Required Skills
- Ability to operate FIDELITONE routing software to effectively communicate with drivers
- Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators
- Ability to interact with internal/external customers
- Ability to communicate effectively across all levels of management, peers, and clients
- Excellent problem-solving, task prioritization, follow-up, and customer service skills required
- Intermediate computer proficiency in Excel and Word
Required Experience
- High school diploma or equivalent
- 0-2 years dispatch, call center or logistics/supply chain experience