Front Office Assistant - Porter

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the dedication and passion of our employees, and we invite you to join a team committed to excellence beyond the ordinary for both our guests and colleagues.
 
We’re honoured to have been named Jersey's Best Workplace 2024 – Large Enterprise Winner, a testament to the vibrant culture and team spirit that defines who we are.

We have an exciting opportunity for a passionate and enthusiastic individual to join our team at Pomme d'Or Hotel, as a Front Office Assistant  

For over 185 years, the Pomme d'Or Hotel has been a popular destination for both business and leisure travellers. Located in the heart of St Helier, the hotel offers stunning views of Liberation Square and the yacht marina. With 143 contemporary rooms, modern restaurants, versatile function rooms and the finest cocktail bar in the island, the Pomme d'Or Hotel caters to a diverse mix of guests, blending business and pleasure seamlessly.

As a Front Office Assistant, you will set the tone in the hotel lobby, creating a vibrant atmosphere where every guest feels welcome and valued. You will be the face of the hotel, delivering an exceptional first and last impression while exceeding expectations throughout their stay.

Your role involves understanding guests' needs and providing personalised recommendations, including activities and hotel facilities. Personal interactions are what guests will remember most, making your ability to connect with them central to your role.

Key responsibilities include assisting with luggage, familiarising guests with their rooms and collaborating with the Reception, Housekeeping, and Food & Beverage teams to deliver memorable experiences.